NH Learning Group IT Technician/Trainer in Reno, Nevada

Job Descriptions:

We're looking for someone to own the IT world of our Reno facility. Ideal candidate has prior IT teaching experience, is responsible and requires little supervision, communicates well, and provides excellent customer service to internal and external clients.

This is a full-time position: Monday - Friday 7am - 4pm, though hours are subject to change according to client needs.

Under moderate supervision, this position follows established policies, procedures, operating instructions and processes to provide quality customer support to clients via telephone, email and/or in-person contact for supported products and services including networks, client/server systems, PC and desktops, desktop application software, online educational software, peripheral devices, printers and others. This position also assists students in an online as well as one-on-one environment.

Duties and responsibilities:

  • Provide first-line response for users requiring assistance with information technology issues and problems.

  • Troubleshoot computer system problems providing solutions using specific product knowledge, system utilities, and other available resources.

  • Identify customer concerns or issues and resolve, or escalate to senior level help desk personnel or management.

  • Log and properly document all issue, follow-up, and resolution information for each troubleshooting issue.

  • Maintain working knowledge of all help desk related policies, procedures, application installations, system configurations, current hardware, and basic network configuration practices through on-going training and self-initiated research and study.

  • Assist other team members as required.

  • Support onsite computer requests, hardware moves, hardware/software additions and upgrades.

  • Provide phone system support and minor programming to support moves and additions.

  • Courteously obtain and convey concise problem information for external and internal service personnel.

  • Participate on special projects as required.

  • Assist students in online and one-on-one environment.

  • Provide appropriate, intellectually stimulating instruction by taking into consideration the unique abilities of each student.

  • Collaborate with the sales teams, when needed, to ensure desired learning objectives of the client.

  • Assist in the delivery of training using differing modalities including self-paced learning, Hosted Distance Learning, Connected Classroom and traditional Instructor-led Training (including client-site, blended, and custom classes).

  • Constantly strive to improve through:

  • Self-analysis and peer/management evaluations

  • Becoming a subject matter expert by continuous technical training opportunities

  • Participation in company 'hands on' initiatives

  • Update technical, sales, and business knowledge by participating in educational opportunities offered by Company.

  • Demonstrate excellent customer service skills.

  • Any other duties as assigned.

Required Experience:

Knowledge, skills, and abilities:

  • Understanding of topics covered in A+, Net+. Internet (VPN, RDP, DNS, DHCP), email, and OS imaging.

  • MCT Required.

  • Fluency in English is required.

  • Prior teaching / training experience is preferred.

Education and experience:Bachelor’s Degree required (Computer Science preferred).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keyword: IT Technician/Trainer

Notice: NH Learning Group participates in E-Verify

NH Learning Group abides by the Pay Transparency Statement

From: NH Learning Group