Sirius Computer Solutions Consultant, Managed Security Services in Carson City, Nevada
The Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence. The Consultant may specialize in a particular discipline and continues to develop a platform of technical expertise.
In addition, the Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation.
*For this particular role, we're seeking an individual with expertise with IBM QRadar (SIEM) and expertise with Palo Alto firewalls and/or Checkpoint firewalls.
Primary Duties & Responsibilities:
Services Delivery – 65% job weight
Manages complex technical questions and ticket escalations and monitors system performance
Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
Recommends process improvements in order to drive efficiencies, reduction of the average time to trouble-shoot, and reducing false-positive alerts
Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics
Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Confidently runs Great Meetings, differentiating services per MSS positioning
Hosts monthly meetings and tuning calls with assigned accounts
Professional Development - 35% job weight
Helps improve the team, proactively engages when service is inconsistent, or risk is identified
Mentors team with technical advice / support
Develops best practices, strategies, methodologies, documentation and templates suitable for use by other Consultants and Analysts
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager
Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
Has one of the following required combinations of technical certifications and experience:
Holds technical certifications for at least four (4) technologies for which Sirius provides managed security services* and has at least three (3) years of IT Support experience in a client-focused environment, and/or working in a security operations center
Holds technical certifications for at least three (3) technologies for which Sirius provides managed security services* and has at least four (4) years of IT Support experience in a client-focused environment, and/or working in security operations center
Holds technical certifications for at least two (2) technologies for which Sirius provides managed security services* and has at least six (6) years of IT Support experience in a client-focused environment, and/or working in security operations center
Managed Security Services certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar, SANS GCIA, GCIH, QRadar CSC, Splunk, LogRhythm, or similar technology certifications
Other Position Requirements:
Experience with IBM QRadar (SIEM)
Experience with Palo Alto and/or Checkpoint firewalls
Solid prioritization / time management skills
Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product lines in the designated practice
Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
Demonstrated ability to investigate complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT infrastructure systems
Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives
Demonstrated ability to communicate in clear, concise and crisp messages to a variety of audiences that instigate appropriate actions
Proven ability to effectively present in a variety of formal and informal settings: one-on-one, small and
large groups, using a variety of presentation methods to sustain the audiences’ engagement
Demonstrated ability to manage time to focus on priorities and handle multiple tasks simultaneously
Demonstrated ability to establish a collaborative approach to problem solving, ensuring that solutions generated by the team are tested and proven
Demonstrated ability to mentor less experienced team members
Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Proven ability to proactively step into team leadership roles and empower others to increase contribution and level of responsibility
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrated Word, Excel, Visio, PowerPoint and Outlook skills
- Previous experience working in a Security Operations Centre (SOC) environment
Data Privacy and Security :
All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.
The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity.
As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Demonstrates competencies defined for the Analyst through Specialist level, plus the following:
Customer Focus - Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships
Instills Trust - Follows through on commitments. Is seen as direct and truthful. Keeps confidences. Practices what he/she preaches. Shows consistency between words and actions
Tech Savvy - Anticipates the impact of emerging technologies and makes adjustments. Scans the environment for new technical skills, knowledge, of capabilities that can benefit business or personal performance. Rejects low-impact or fad technologies. Readily learns and adopts new technologies.
Strategic Mindset – Anticipates future trends and implications accurately. Readily poses future scenarios. Articulates credible pictures and visions of possibilities that will create value. Creates competitive and breakthrough strategies that show a clear connection between vision and action
Self Development - Shows personal commitment and takes action to continuously improve. Accepts assignments that broaden capabilities. Learns from new experiences, from others, and from structured learning. Makes the most of available development resources.
Manages Complexity - Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)