The Hartford Senior Workers Compensation Claim Representative in Carson City, Nevada
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.
As a Senior Workers Compensation Claims Representative, you will join a team of passionate professionals who are driven to provide excellent customer service to our claims partners and insureds. As the second largest workers compensation carrier in the United States, The Hartford is proud of the superb claims service that we provide to our customers. Our selected Claim Representative will consistently operate within our corporate claim standards for statutory and regulatory policies as they plan, recommend, reserve and execute workers compensation file strategies on large national claims. The claim process may include: claim investigation, valuation, disposition and potential settlement of assigned claims. Additional key responsibilities are as follows:
Plan, recommend, and execute the investigation and disposition of claims consistent with corporate claim standards policies/procedures within statutory, regulatory and ethical requirements
Demonstrate diplomacy and tact in high-tension situations
Regularly update critical claim data for our internal and external customers
Accurately resolve complex coverage and compensability issues
Cultivate productive business relationships with customers
Achieve fair, equitable and timely claim dispositions
Assess the indemnity, medical and expense exposure of assigned claims
Set reserves accurately and in a timely manner
Plan, organize and establish priorities deadlines for claim completion
Seek continual learning on technical claim concepts and jurisdictional updates
Maintain ongoing knowledge of claim loss cost containment initiatives and appropriately leverage them to maintain company protocols
Identify and initiate mitigation, subrogation and other recovery opportunities on assigned claims
Accurately resolve coverage and compensability issues
Identify fraud indicators and initiate investigation on assigned claims
Minimum of 2 years of customer service insurance experience is required
Prior experience of 2 years or more in Workers Compensation Claims is strongly preferred!
High School Diploma required, a college degree is preferred!
Working knowledge of medical terminology
Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
Excellent communication skills and negotiation skills
Superb time management and organizational skills
Demonstrated passion for delivering a superb customer experience
Possess superior analytical and critical thinking skills
Adept at negotiating a win/win outcome
Demonstrated strong written and verbal communication skills
Excellent time management skills with the ability to manage competing priorities
NOTE* This position is a 100% remote work position with the following connectivity requirements. It may also be an in-office role in Las Vegas, Nevada (post-COVID) based on candidate preference.
Internet Connectivity Requirement/Remote Positions : For 100% remote positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
Sr Representative Claims - CH08BE
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