Waste Connections Temporary Customer Service Representative in Elko, Nevada
Temporary Customer Service RepresentativeEmployee TypeEmployee
Requisition Primary Location
Elko Sanitation, a Waste Connections company, is looking for a Temporary Customer Service Representativeto join the team in Elko, NV!
Schedule will be Mon-Fri from 9:30am-4pm and position will last from July to November. Pay rate is $13.00/HR.
Why Join Us?
• CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.
• INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.
• RESPECT: We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.
DUTIES AND RESPONSIBILITIES:
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
Cover for the reception desk when necessary.
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
Also, long periods spent sitting, typing, or looking at a computer screen are common.
MINIMUM JOB REQUIREMENTS:
Ability to read, write, comprehend and communicate in English. High school diploma or equivalent preferred.
2 years of Customer Service experience.
Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)