Barclays Collections Control Tester in Henderson, Nevada
Control Supplier Assessment Senior Analyst - Collections
It’s an exciting time at Barclays. At a Barclays contact center, we don’t just take calls. We solve problems and provide suggestions. Because we are not just creating the contact center culture of the future: we are creating places where we enable our customers to live their best lives, and our people can build their best careers. As a Control Supplier Assessment Senior Analyst, you will oversee the Control and Governance function; ensuring risk and controls have been appropriately identified and assessed for the Collections Department.
What will you be doing?
•Requires the ability to manage multiple concurrent assessment projects, supervise and coach team members, provide constructive guidance and communicate review findings and recommendations with the appropriate level of management
•Evaluates key risk and controls for the Collections Operations department based on banks risk assessment methodology. In cases when control improvement is required, responsible to ensure business has produced viable actions plans and target dates are being met.
•Ensures all assessment activity is met based on the annual assessment scheduled and ad hoc requests
•Ensures the development and execution of all assessments. Communicates with process owners and tracks assessment findings through resolution
•Acts as a key contact for external auditors during on site audits for Collections Operations
•Communicates effectively with all members of the business, key management members, and internal team to report key risks and findings
•Makes key decisions on annual assessment schedule and methodology. Recommends control solutions and stop gaps to the business to ensure control effectiveness
What we’re looking for:
•3-5 years of relevant experience
Skills that will help you in the role:
•Educational concentration in Industrial Engineering, Quality Management, Process Management, Production and Operations Management, Business Systems Analysis, Business Management Statistics, Economics or MIS
•Experience in the credit card industry
•Process Management certification
•5+ years’ experience with business process analysis, design and development, continuous improvement, management and/or equivalent combination of training and experience.
•Ability to design integrated business process and technology solutions.
•Strong project management skills.
•Demonstrate excellent analytical and logical thinking.
•Effective oral & written communication skills. Detailed oriented. Collaborative. Ability to multi-task and work independently with minimal supervision.
•In-depth knowledge of the TSYS operating system preferred
Where will you be working?
On the Henderson campus, you’ll find a full-service café; recreational rooms complete with snacks, ping-pong and foosball tables; plus, free parking. We pride ourselves on our inclusive culture focused on celebrating the diversity of all of our colleagues! The Henderson campus also offers plenty of opportunities to get involved and give back to our community.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.