HCA, Hospital Corporation of America Assistant Director Patient Access Las Vegas in Las Vegas, Nevada
The Assistant Director is responsible for performing duties as assigned by the Regional Patient Access Director or Patient Access Director in relation to daily operations functions. The Assistant Director must display competency in all of the major areas of the Patient Access Department and is expected to accept Interim Manager/Director assignments as needed. The Assistant Director must be willing to relocate should they be offered a Director position All individuals selected for this position will participate in extensive development activities to prepare them to transition into a Director position within the SSC.
Duties (included but not limited to): * Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metric. * Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible * Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training * Serve as a liaison between the Shared Service Center and facility * Ensure quality review measurements are in place * Oversee management of PTAC personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate * Completion of operational training assignments, completion of the Manager In Training (MIT) process and becoming knowledgeable in all aspects of Patient Accounting and Share Service Center departments * Satisfactorily completes special projects as assigned
KNOWLEDGE, SKILLS & ABILITIES* * Technical Expertise- Some understanding of healthcare including of healthcare terms, government regulations and accounts receivable processes * Strategic Analysis- Analytical Review skills and ability to make decisions based on analysis * Leadership- guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services * Tactical execution- oversees the development, deployment and direction of complex programs and processes * Financial management- applies tools and processes to successfully manage to budget * Project Management- assesses work activities and allocates resources appropriately
EDUCATION* Bachelor’s Degree in Business or Health Care required.
EXPERIENCE* Minimum three years’ experience in related area with two of these years being healthcare management experience. We will consider management experience in other areas such as Customer Service and Hospitality. * Demonstrated successful performance, ability to work without supervision, self-starter, good verbal communication skills, demonstrated ability to complete projects, evidence of leadership within the department, implementation of process improvements, modeling of organizational values, and evidence of strategic thinking. * Candidates must be willing to relocate to another Shared Service Center. Extensive travel may be required for some management positions. * May require long work hours, shift work and weekends * Geographic flexibility may be required for promotional opportunities * Requires occasional travel for training and educational opportunities
PHYSICAL DEMANDS/WORKING CONDITIONS Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
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Job: *Directors & Managers
Title: Assistant Director Patient Access Las Vegas
Location: Nevada-Las Vegas-Las Vegas Patient Account Services
Requisition ID: 08591-149438