MGM Resorts International Casino Marketing Coordinator (The Mirage) in Las Vegas, Nevada
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race .
Answer ACD (automatic call distribution) line in a friendly, professional and timely manner.
Practice telephone etiquette standards as established by Casino VIP department.
Assist guests with booking and changing reservations and/or reservation inquiries.
Book Casino hotel reservations.
Book nightclub reservations, guest list and table reservations.
Book golf reservations.
Book Limousine reservations.
Book cabana reservations.
Book other reservations as assigned.
Issue complementary amenities based upon specific casino guidelines for levels of play. Ability to read/understand and evaluate casino play.
Suggest activities and book reservations as it pertains to guest entertainment, dining, and other services.
Promote the company's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pool.
Up-sell and cross-sell property amenities to guests company-wide.
Ensures guest information is updated and accurate at all times. (i.e. address, phone, guest profiles and preferences).
Settles accounts upon checkout to the correct folio in accordance with comp criteria and Casino Host input.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Assist casino hosts, VIP, Mlife, Special Events, Box Office and other departments with information regarding casino guests.
Provide excellent service consistent with the property's core service standards and brand attributes.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
Proactively seek to provide refined luxury service ensuring guest satisfaction.
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Perform all duties as deemed necessary for the success of the department.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.
Identify and report defects throughout the department; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Keeps abreast of changes in procedures, policies, and information pertaining to the operation of both the department and property.
Perform all other job related duties as requested.
At least 1 year of guest service experience; preferably in hospitality and/or travel industry.
At least 6 months experience handling high-volume calls and multi-line phones.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent.
Working knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint).
Able to effectively communicate in English, in both written and oral forms.
At least 1 year of Casino Marketing, VIP Services or Guest Services experience.
Previous experience with Forbes Service training.
Previous experience working in a similar resort setting.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.
While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email email@example.com .