Danaher Corporation Client Engagement Executive, Performance Partnership (remote) in Las Vegas, Nevada
Meet Your Next Favorite Place to Work!
Beckman Coulter Diagnostics, an operating company of Danaher, is recruiting for a Client Engagement Executive. This role will drive overall client satisfaction based on consistent delivery of a total Beckman Coulter Performance Partnership solution.
The Performance Partnership team is focused on building and delivering a portfolio of value driven offerings including performance guarantee contracts powered by Danaher Business Systems (DBS); transforming clinical laboratories into high-performing organizations with a focus on superior patient care.
Wondering what’s within Beckman Coulter? Take a closer look.
Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives. We hope you’ll see yourself here, too.
What you find at Beckman Coulter —and within yourself — might just change the world!
In this role, be responsible for providing the client with a single point of contact at the C-level and VP level to ensure that Beckman Coulter is meeting contractual savings guarantees and patient outcomes guarantees.
You will also provide direction to our resources to meet/exceed contractual obligations with a primary focus in Performance Partnership and partnership guarantees. Supporting the governance processes and practices to ensure point to point connectivity regarding project management milestones, implementation, cost savings and revenue growth requirements as they are related to defined customer commitments.
Develop and execute a strategy to ensure client retention and growth through close interaction with the commercial sales teams, service teams, Performance Partnership Consultants and commercial Customer Success Advocates. Furthers Beckman Coulter’s Performance Partnership Program objectives.
In this role, you will have the opportunity to:
Work closely with Performance Partnership Delivery Team consultants to ensure transparency of project inputs, outputs, issues, concerns and roadblocks.
Keep all stakeholders informed regarding developments that have the probability of impacting the customer relationships and/or results back to Beckman Coulter sales management and Performance Partnership team leadership as required.
Work with critical stakeholders to outline risk mitigation plans to close gaps in performance as related to required results.
Responsible for facilitating quarterly governance sessions with all stakeholders and their representatives to ensure results of projects are delivered and completed on-time and in-full.
Manage the close-out process regarding final assessment of commitment results. Gain sign-off on contractual obligations.
Analyze customer successes and gaps regarding contractual obligations and required change management obligations.
Ensure project implementation as defined by workstream improvement opportunities are correlated and reported as required, using Performance Partnership Dashboards and standard of work.
Support the continued development of communication processes, tools and standard of work that support the Delivery of contractual obligations as related to Performance Partnership requirements.
Drive partnership through developing director and executive-level review reports and facilitating meetings that focus on Beckman Coulter’s recommendations/solutions to improve hospital operations.
Work with internal Beckman Coulter cross-functional teams to ensure clear communication throughout the enterprise. Deliver value through creation of a client lifecycle strategy and annual operating rhythm that incorporates maintenance, inventory, asset utilization, reagent utilization, capital planning and overall P&L review.
Visible to customer (e.g., routine visits to enterprise labs), providing accessible and efficient response to concerns and problems.
Benchmark key metrics and direct the collection of data to demonstrate value. Identify opportunities for potential case studies and stories that will support promotion of Performance Partnership.
Aid sales processes to drive growth, provide leads on new opportunities to the sales and service organization(s).
Bachelor’s degree from an accredited institution and 14+ years exp. OR Master’s degree in field with 12+ years exp. OR Doctoral degree in field with 9+ years exp.
10+ years of experience in client-facing role such as consulting, project management, or process improvement (e.g., Six Sigma, LEAN) while serving as an advocate for client needs.
Polished demeanor with strong executive presence; strong communication skills to synthesize complex issues and communicate clearly and be seen as credible by peers and greater sales organization.
Able to influence and persuade others to achieve Beckman Coulter goals defined in client growth strategy.
Flexible and able to succeed in ambiguous and rapidly changing environments.
Demonstrated ability to energize, develop, and build rapport and trust at all levels within an organization. Experience working in a highly matrixed environment.
Confirmed proficiency in time management and action plan execution
Computer skills (word, graphics, spreadsheet, etc.)
Willingness to travel up to 50%.
It would be a plus if you also possess previous experience in:
Strong analytical skills and business acumen (i.e., knowledge of healthcare service lines, profit and loss centers, balance sheets, capital/operational planning).
Ability to accurately assess key business metrics and situations from a “general manager’s” point of view; effective at structured problem solving and critical thinking.
Strong problem-solving skills and able to implement innovative solutions to customer problems.
Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.
Experience working in the healthcare industry, including interaction with hospital administration (e.g., account management, relationship-building experience).
Diagnostic Lab experience and/or understanding of laboratory operations.
Experience maintaining flexible approach when faced with business or client course corrections (e.g., client cost-out initiatives, industry economic conditions, healthcare reform legislation).
Naturally curious spirit, and insatiable appetite for learning
PMP certification is a plus
Lean Six Sigma Black Belt certification is a plus
Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at https://danaherbenefitsinfo.com/ . We believe you’ll like what you see.
At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.
We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.