Capital One Services, LLC CML Card Client Success Manager in Las Vegas, Nevada
Job ID: R106867
West Creek 5 (12075), United States of America, Richmond, Virginia
CML Card Client Success Manager
At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches fifty+ millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great customer experiences.
Commercial Card is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design, with the rich functionality expected by commercial entities.
As part of the Client Development Success Team, you will work hand in hand with new clients from our sales team to help them realize the value of their commercial card program. You will partner with key executives and AP managers to create long term, meaningful relationships to better understand their business and commercial card needs and be responsible for smoothly transitioning clients to a Relationship Management Associate post implementation phase. As their trusted advisor, you will help optimize the rebates and benefits received from Capital One. You will also partner and collaborate internally with our Field Sales Managers, Product Advisors, Client Onboarding Managers, Client Development Associates and Vendor Outreach teams to ensure each client's needs are met in a seamless and beautiful way.
To be successful, the Client Development Success Team will meet clients at the outset of their program and build an approach that helps them to realize the value of their program. In this role, you will be supporting your client's business and serve as their dedicated point of contact at Capital One before passing on the long term relationship manager.
Manage a portfolio of clients with key focus on, growth and implementation success
Analyze the company's total business spend to identify additional opportunities to leverage the Commercial Card
Offer vendor match and spend enablement services; leverage results to increase AP file penetration
Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior
Become a trusted advisor by building positive relationships, handling client needs and coordinating client appreciation activities
Resolve issues and provide solutions to clients in a timely manner
Monitor portfolio metrics and provide detailed account introductions and transition documents to Client Management team
Partner across the Commercial Card value chain to meet client needs
Travel to clients as needed (currently this is on hold due to the pandemic)
Demonstrated abilities to build relationships and influence at a wide range of levels
Strong verbal and written communication skills, both in person and over the phone, and Zoom
Hands on experience in sales and/or client management and the ability to deliver a superior customer experience
Creative thinker willing to go outside of their lane
Strong professional presence with ability to work directly with executives
Maniacal focus on helping clients realize the full potential value of their program
Courageous - not afraid of tackling large, complicated issues, having difficult conversations and asking tough questions
Problem solver capable of synthesizing information to make informed decisions
Knowledge of SalesForce and working understanding of performance metrics
Strategic mindset and ability to leverage data in identifying growth opportunities
The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our clients while also focusing on identifying trends that can improve internal processes. They will be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service. Independent, results-driven and goal-oriented, self-starters will thrive within our organization.
This is a remote position. The candidate will manage clients located nationally.
Bachelor's Degree or Military experience
At least 3 years of experience in client facing role
2+ years of experience supporting commercial or small business credit card products
2+ years of experience in client facing role
Proficient with MS Office and Google applications
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is open to hiring a Remote Employee for this opportunity
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.