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Global Payments, Inc. CSR II in Las Vegas, Nevada

Summary:

The Customer Service Representative II is responsible for responding to customer inquiries and providing non-technical and basic technical resolutions.

Job Details:

Call Resolution (65%)Responds to customer inquiries by telephone or e-mail to provide non-technical and basic technicalproblem resolution.Resolves mostly routine and some non-routine, more complex problems and communicates solutionor requested information to the customer.Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.Data Management (30%)May utilize a customer relationship application or database to record activities and research product information.Other Duties as Assigned by Manager (5%)Regular attendance and compliance within the schedule assignedAgent may be requested to visit onsite property for resolutionQualifications1 to 3 years in a call center customer service environmentRequires a high school diploma or equivalent experienceHas gained proficiency in multiple competencies relevant to Kiosks and VIP.Experience in the Gaming industryAbility to perform in an fast paced work environmentVery organized and detail oriented

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

Why Work for Global Payments?

  • Corporate citizenship is fundamental to our values

  • Real opportunities to grow professionally

  • Collaborative, friendly work environment

  • Relaxed, casual dress code

  • Competitive benefits

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