Plaza Hotel & Casino FRONT DESK SUPERVISOR in Las Vegas, Nevada
FRONT DESK SUPERVISOR
About the Organization
The Plaza Hotel and Casino redefines Downtown Las Vegas luxury and creates a perfect combination of comfort and sophistication. Anchoring the Fremont Street Experience, the Plaza has been an iconic hotel in Downtown Las Vegas for the past 40 years and a recent property reinvention has allowed the Plaza to retain its classic Las Vegas charm and embrace a new world look. Boasting real values, real people and classic fun.
POSITION SUMMARY: It is the primary responsibility of the Front Desk Supervisor to oversee the daily operations of the Front Desk to ensure a smooth and efficient experience for guests and team members. The Front Desk Supervisor will assist in resolving any guest challenges by providing exemplary hospitality service that aligns with brand and service standards. All duties are to be performed in accordance with departmental policies, practices, and procedures.
Top 5 Specific Job Functions:
Supervise the delivery and measurement of guest service standards within the Front Desk, consistent with established guidelines/standards
Supervise accountability processes for the Front Desk; ensure compliance with budgetary guidelines, Company policies, established departmental guidelines/standards, and legal requirements
Prepare staff members for the day by creating / presenting pre-shift, providing daily numbers and statistics, and communication important information
Manage staff on-hand by: monitoring lunch breaks, covering shift rotation, maintaining orderly guest lines, ensuring all front desk employees are demonstrating appropriate behavior and seeing that all front desk employees meet appearance and grooming standards
Assist Front Desk employees in guest related problem solving
Other Specific Job Functions:
Confirm all front desk employees meet service standards by completing employee reviews
Ensure all front desk employees are trained in and are comfortable with new procedures by developing and facilitating training materials
Advise management of any discrepancy, potential security issue, and/or area of concern which may have a negative impact on the department/Property
Ensure that all equipment and work areas are kept stocked, clean, neat, and in working order
Perform all of the functions of a Front Desk Agent at a high level of expertise, offering technical guidance/assistance as needed
Perform all other job related duties as requested
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Must be 21 years of age or older
At least 2 year of experience as a Front Desk Agent in a hotel / casino environment
Working knowledge of hotel Property Management System (LMS)
Ability to maintain confidentiality of sensitive information
Excellent customer service skills
Able to lead and mentor a team
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
High school diploma or equivalent
Working knowledge of Microsoft Word, Excel, and Outlook
Able to effectively communicate in English, in both written and oral forms
Bachelors or Associates degree preferred
Additional education at the college level associated with Hotel or Business Administration
At least 3 years of previous supervisory experience
Previous experience working in a similar resort setting
CERTIFICATES, LICENSES, REGISTRATIONS:
Alcohol Awareness Card
The Plaza Hotel & Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel & Casino will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
PLAZA HOTEL AND CASINO
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.