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Deloitte Global ServiceNow Manager-GFS in Las Vegas, Nevada

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do:

Job Description:

Deloitte Touche Tohmatsu Limited (Deloitte Global) provides services to Deloitte member firms across the globe. DTTL personnel work on complex business projects that connect and serve Deloitte member firm practitioners across the world. In Deloitte Global Finance Services (GFS), we provide world-class finance services using the latest-generation SAP technology. You will make an impact that matters for Deloitte, even beyond financials, with your diverse perspectives and abilities driving innovation and delivering outstanding service.

Purpose of the Role:

GFS is continuing the rollout finance services across the Deloitte Member Firm network. The GFS ServiceNow Manager role will be part of the Strategic Projects and Organization Transformation (SPOT) Team. This team is supporting the GFS rollout by managing the implementation of ServiceNow and other enabling technologies, as well as, leading other strategic projects. This ServiceNow Manager will collaborate across various teams, geographies, and time zones. The role will be responsible for the design and administration of all aspects of the GFS ServiceNow solution. This role will be key to enabling GFS to meet its objectives and deliver its vision to the Deloitte network.


  • Drive alignment through ServiceNow.

  • Work closely with ServiceNow COE to build, maintain, and enhance the GFS ServiceNow solution to manage GFS intake processes and fulfillment.

  • Collaborate with all GFS business process teams on developing dashboards and reports to help them manage and address process SLAs, ServiceNow best practices, and process efficiencies.

  • Assess effectiveness of the ServiceNow tool/processes, gather future requirements, identify opportunities and best practices.

  • Monitor ServiceNow usage, manage case flows, process/system gaps, identify issues, and recommend solutions to address gaps, and build business cases for future enhancements

  • Manage ServiceNow user acceptance testing, trainings and change management

  • Build and manage ServiceNow knowledge articles for various audiences and scenarios; work alongside training and communications teams to develop and implement a change management strategy

  • Design reports and dashboards on ServiceNow usage, SLAs and other key process metrics to drive efficiencies

  • Lead key meetings with BPOs, and actively track and manage arising actions and deliverables

  • Collaborate with participating countries, geographies, and/or member firms on their interaction with ServiceNow when required.

  • Collaborate with other support organizations, e.g. Technology, Global Contact Center, GFS GPO to ensure end-to-end coordination.

  • Proactively identify data gaps and develop solutions, mitigate risks, and highlight areas of opportunity to streamline and automate

  • Continuously improve processes across GFS and drive efficiency and effectiveness across the process verticals

  • Conduct regular project reviews and communicate the status in both formal and informal settings. Responsible for knowing and communicating a project s status accurately throughout project lifecycle.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredibletangibleresults. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Who you'll work with:

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte s Total Rewards program reflects our continued commitment to lead from the front in everything we do that s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate Citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Category: Finance

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.