Plaza Hotel & Casino GUEST SERVICE AMBASSADOR in Las Vegas, Nevada
GUEST SERVICE AMBASSADOR
About the Organization
The Plaza Hotel and Casino redefines Downtown Las Vegas luxury and creates a perfect combination of comfort and sophistication. Anchoring the Fremont Street Experience, the Plaza has been an iconic hotel in Downtown Las Vegas for the past 40 years and a recent property reinvention has allowed the Plaza to retain its classic Las Vegas charm and embrace a new world look. Boasting real values, real people and classic fun.
POSITION SUMMARY: It is the primary responsibility of the Guest Services Ambassador to greet incoming guests, provide excellent customer service, and to create a safe and friendly environment for the guests. All duties are to be performed in accordance with departmental and property policies, practices and procedures.
Top 5 Specific Job Functions:
Greet guests, visitors, and others with business at the hotel
Answer guests' questions about hotel amenities, restaurants, and entertainment
Direct guests to the area, such as restaurants, casino, showroom, and other amenities
Screen would-be entrants into the building
Monitor activities at entrances and lobbies
Other Specific Job Functions:
Communicating with bellman for luggage assistance, and other items to rooms of guests.
Assist with calling valet for guest vehicles pickup or drop-off.
Report suspicious or criminal activity to security and hotel management or front-desk supervisor.
Exhibit a professional demeanor and willingness to assist all guests whenever possible.
Answer property questions; provide accurate information regarding rooms, restaurants, casino events, promotions, and directions.
Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
Meet the demands of a fast-paced environment by using good judgment and the ability to multitask
Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property
Promote and sell all products and services available at the Plaza
Perform other job related duties as assigned
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Must be 21 years of age or older
Must be able to communicate effectively in English, in both written and oral forms
At least one year previous Guest Service or Hotel experience is required
At least 6 months of guest service experience
Excellent customer service skills
perform job functions with attention to detail, speed, and accuracy
prioritize and organize
be a clear thinker, remaining calm and resolving problems using good judgment
follow directions thoroughly
understand guest service needs
work cohesively with others, as part of a team
work with minimal supervision
maintain confidentiality of guest information and pertinent hotel data
ascertain departmental training needs and provide such training
direct performance of staff and follow with corrections when needed
motivate staff and maintain a cohesive team
Have interpersonal skills to deal effectively with all business contacts
Ability to take initiative and exhibit flexibility
Ability to be persuasive
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
High school diploma or equivalent
Previous experience working in a similar resort setting
At least 2 years of previous experience working in a similar resort setting
Entry-level sales experience
CERTIFICATES, LICENSES, REGISTRATIONS:
Alcohol Awareness Card
The Plaza Hotel & Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel & Casino will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
PLAZA HOTEL AND CASINO
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.