Plaza Hotel & Casino GUEST SERVICE AMBASSADOR in Las Vegas, Nevada

GUEST SERVICE AMBASSADOR

About the Organization

The Plaza Hotel and Casino redefines Downtown Las Vegas luxury and creates a perfect combination of comfort and sophistication. Anchoring the Fremont Street Experience, the Plaza has been an iconic hotel in Downtown Las Vegas for the past 40 years and a recent property reinvention has allowed the Plaza to retain its classic Las Vegas charm and embrace a new world look. Boasting real values, real people and classic fun.

Description

POSITION SUMMARY: It is the primary responsibility of the Guest Services Ambassador to greet incoming guests, provide excellent customer service, and to create a safe and friendly environment for the guests. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

Top 5 Specific Job Functions:

  • Greet guests, visitors, and others with business at the hotel

  • Answer guests' questions about hotel amenities, restaurants, and entertainment

  • Direct guests to the area, such as restaurants, casino, showroom, and other amenities

  • Screen would-be entrants into the building

  • Monitor activities at entrances and lobbies

Other Specific Job Functions:

  • Communicating with bellman for luggage assistance, and other items to rooms of guests.

  • Assist with calling valet for guest vehicles pickup or drop-off.

  • Report suspicious or criminal activity to security and hotel management or front-desk supervisor.

  • Exhibit a professional demeanor and willingness to assist all guests whenever possible.

  • Answer property questions; provide accurate information regarding rooms, restaurants, casino events, promotions, and directions.

  • Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities

  • Meet the demands of a fast-paced environment by using good judgment and the ability to multitask

  • Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property

  • Promote and sell all products and services available at the Plaza

  • Perform other job related duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Position Requirements

Required:

  • Must be 21 years of age or older

  • Must be able to communicate effectively in English, in both written and oral forms

  • At least one year previous Guest Service or Hotel experience is required

  • At least 6 months of guest service experience

  • Excellent customer service skills

  • Ability to:

  • perform job functions with attention to detail, speed, and accuracy

  • prioritize and organize

  • be a clear thinker, remaining calm and resolving problems using good judgment

  • follow directions thoroughly

  • understand guest service needs

  • work cohesively with others, as part of a team

  • work with minimal supervision

  • maintain confidentiality of guest information and pertinent hotel data

  • ascertain departmental training needs and provide such training

  • direct performance of staff and follow with corrections when needed

  • motivate staff and maintain a cohesive team

  • Have interpersonal skills to deal effectively with all business contacts

  • Ability to take initiative and exhibit flexibility

  • Ability to be persuasive

  • Professional appearance and demeanor

  • Work varied shifts, including weekends and holidays

  • High school diploma or equivalent

Preferred:

  • Previous experience working in a similar resort setting

  • At least 2 years of previous experience working in a similar resort setting

  • Entry-level sales experience

  • Bilingual

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Alcohol Awareness Card

  • Gaming Registration

The Plaza Hotel & Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel & Casino will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Location

PLAZA HOTEL AND CASINO

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.