Affinity Gaming Hotel Front Desk Trainer - PRIMM, NV in Las Vegas, Nevada

Hotel Front Desk Trainer - PRIMM, NV

Location Primm Casino Resorts, Las Vegas, NV

Req # 2023

# of openings 1

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Headquartered in Las Vegas, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee at Affinity Gaming is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. With 11 properties (five in Nevada, three in Colorado, two in Missouri, and one in Iowa) we are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere.

The Human Resources Trainer will enthusiastically facilitate all training programs, classes and initiatives to a large, diverse audience. These programs include, but are not limited to, new hire orientation, management development, customer service, on-the-job training, compliance, and various other courses. The Trainer will use their skill set to encourage participation, promote employee growth and improve property performance through learning.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Must show proven initiative, a positive attitude, be team-oriented and be highly enthusiastic. Must model the behaviors of Affinity 5, Affinity Gaming's customer service program.

  • Facilitate all training courses and deliver all materials in an upbeat manner that is effective for an adult learning environment and has positive impact on the organization.

  • Assist in the development, writing, and ongoing updating of training materials, including course content, visual charts, graphics, etc.

  • Study NPS surveys and analyze customer service trends; work with departments on an individual basis to identify service breakdowns and create plans for improvement.

  • Enhance the overall onboarding experience for candidates by partnering with departments to develop department-specific training programs.

  • Attend various department meetings to focus on customer service re-education.

  • Hold meetings with employees within their first 90-120 days to see what we do well, how we can improve, and then build plans around key learnings.

  • Be a liaison between corporate and property Human Resources on training initiatives like Title 31, harassment, interviewing skills, leadership training, and more.

  • Communicates with department managers regarding training needs, availability, content, etc.

  • Assists in the scheduling of training sessions, coordinating employee schedules and sending invitations and/or meeting notifications.

  • Ensures rooms are booked for all training classes and assists in facility and audiovisual setup when needed. Coordinates any required catering with the F&B team, as needed.

  • Maintains database of completed employee training and attendance, sending updates to departments as needed.

  • Prepares sign-in sheets for all classes.

  • Must have the ability to adjust training style to accommodate learning capabilities, energy level and participation level.

  • Acts as point of contact for external training assistance, such as translation services, booking off-site conference rooms, etc.

  • Must be able to effectively communicate with all levels of employees, as well as outside contacts. Must be extremely comfortable and effective when speaking in from of groups of all sizes.

  • While this position will primarily work during normal business hours, there will be times where this position will be scheduled to work on weekends, swing shift and/or grave shift in order to provide training to all employees.

EDUCATION/EXPERIENCE:

  • Related education/experience in a trainer/facilitator role, preferably in a casino, resort or similar setting. Duties will be performed in partnership with the following departments: Human Resources, Gaming, Cash Operations, Food Service, Hotel, Security, Housekeeping, and more.

  • Minimum of two (2) years previous training, teaching, or Human Resources experience required.

  • Bachelor’s Degree in Human Resources, Business Administration or related field preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

OTHER PROPERTY SPECIFIC DETAILS:

This position is located in Primm, NV 30 minutes south of the Las Vegas Strip.

EMPLOYEE BENEFITS INCLUDE:

Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

DISCLAIMER:

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status.

Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.