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MGM Resorts International Lead Operator Surveillance (MGM Grand) in Las Vegas, Nevada

Location:

Las Vegas, Nevada

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race .

PRIMARY PURPOSE:

As a Lead Surveillance Operator, you will be responsible for conducting surveillance filming, reviewing videos, and completing documentation to detect suspicious activities.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Operate CCTV/digital recording programs to conduct surveillance and routine surveillance filming, review videos, and complete documentation to detect suspicious activity throughout casino and gaming areas; review video and documents specific slot and table game jackpots, guest complaints, and variances in departments

  • Monitor Table Games, Casino Cage, Soft Count, Hard Count, and Change Booth areas and personnel as well as employees adjunct to casino floor; oversee daily operations of shift in the absence of a Surveillance Supervisor

  • Maintain strict confidentiality for the company when conducting observations and investigations, use computer and associated hardware to complete documentation, write and prepare daily reports and logs

  • Maintain evidence by dubbing and saved video files; testify in court as a representative for the company

  • Perform and maintain shift scheduling duties

  • Interface with departments throughout the property and communicate with sister properties

  • Cooperate with the Gaming Control Board (GCB) and other outside agencies

  • Attend company sponsored training classes and assists with department training

  • Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledgeable of operating a digital video recording system

  • Working knowledge of at least one (1) card counting system

  • Working knowledge of at least six (6) table games

  • Knowledgeable of gaming regulations

  • Able to effectively communicate in English, in both written and verbal forms

  • Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality

  • Able to lead and mentor a team

  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent

  • One (1) year of related experience

  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • Three (3) years of experience in a Surveillance department

  • Experience working in a similar resort setting

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

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