Las Vegas Sands Corp. Manager - Front Desk in Las Vegas, Nevada

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Date: May 15, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Front Desk Manager is to oversee the daily operations of the Front Desk, including the check in and check out process, Team Member breaks and daily staffing. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino’s policies, practices, and procedures.

Essential Duties & Responsibilities:

  • Key Responsibilities

  • Assist agents and guests with the check-in/check-out process.

  • Must have a complete knowledge of and comply with all departmental policies, procedures and service standards.

  • Monitor team performance in all phases of service and job functions; rectify deficiencies.

  • Coordinate daily breaks and staffing.

  • Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

  • Resolve guest challenges by following the recovery procedures and ensuring guest satisfaction.

  • Additional responsibilities as needed.

  • Key Processes

  • Manage staff and organize department functions in accordance with company guidelines.

  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.

  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).

  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.

  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.

  • Consistent and regular attendance is an essential function of this job

  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age, proof of authorization/eligibility to work in the United States, high school Diploma or equivalent Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form and using professional language, Bi-lingual is a plus.

  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.

  • Maintain a professional, neat and well-groomed appearance adhering to Company and departmental appearance standards.

  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.

  • Work varied shifts, including nights, weekends and holidays.

  • Alcohol awareness card required.

  • Must possess 1-3 years prior luxury hotel experience with prior experience in front office management and possess an outgoing personality and enjoys servicing guests.

  • Work in a fast-paced, busy, and somewhat stressful environment.

  • Maintain physical stamina and proper mental attitude to work effectively with guests, management, team members, and outside contacts while under pressure, meeting deadlines, and working extended hours as required.

  • Must be able to frequently move freely about the office, maintain manual dexterity to access a computer via computer keyboard and operate office equipment such as telephones, copiers, fax machine, etc.

  • Ability to operate the following equipment: computer, 10 key adding machine, electronic key machine, phones, credit card swiper, printer, fax machine, copier machine, and other common office equipment.

Physical Requirements:

  • Withstand various activities such as frequent walking, sitting for long periods, and prolonged standing, stretching, bending and kneeling without restriction.

  • Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.

  • Ability to lift, twist, bend, and carry a minimum of 30 pounds, unassisted, in the performance of specific tasks assigned.

  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

  • Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork and common office equipment.

  • Respond to visual and aural cues.