House of Blues Manager - Restaurant Operations in Las Vegas, Nevada

Job Summary:

Title: Restaurant Operations Manager

Location: House of Blues Las Vegas

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.

HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

  • Responsible for assisting daily operations and overall business objectives in the Restaurant.

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Responsibilities:

  • Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)

  • Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations

  • Assist and support restaurant staff in any of their job functions as needed

  • Conduct daily pre-shift in an upbeat and motivational manner

  • Conduct informative and motivational pre-shifts

  • Direct interaction with trainers/Blues Buster and trainees

  • Conduct 100% table visits

  • Ensure that service is up to HOB standards

  • Assist in perceiving and troubleshooting potential problems

  • Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift

  • Responsible for bank and adherence to HOB cash handling policy

  • Assist in filling “change” requests from bartenders and servers

  • Maintain HOB safety and sanitation standards

  • Assist other employees and departments as needed

  • Perform daily liquor pulls for bar staff

  • Log nightly sales and operational issues in Manager Log Book, either manually or online

  • Monitor the labor cost of the shift, paying close attention to overtime

  • Accurate accounting close-out of special events

  • Checking accuracy of labor system at the end of the shift

  • Maintain reservations

  • Oversee parties/special events in the rooms

  • Provide guidance in executing outstanding guest service while following the House of Blues implemented Steps of Service

  • Conducts performance counseling and ensures discipline procedures follow all HOB guidelines

  • Recruitment and Training of hourly staff members

  • Develop strategies to generate/enhance revenue

Qualifications:

Required:

  • Food Handler Certification/Responsible Alcohol Awareness Training Certification or Equivalent

  • Ability to work late hours

  • 3 years supervisory experience in high volume restaurant/music hall environment

  • Working knowledge of restaurant operations

  • Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)

  • Skill in leadership, guest relations, decision making and staff schedule maintenance

  • Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact

  • High School diploma

Preferred:

  • Point of Sales knowledge, preferably MICROS

  • Some college or college degree

Physical Demands/Working Environment:

  • Working environment is fast-paced, loud and stressful

  • Position requires extended periods of prolonged standing and working on your feet

  • Must be able to lift or move up to 25 lbs using proper lifting techniques

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

About Us

Named us as one of the Top 40 North American companies in attracting and keeping top talent by LinkedIn, Live Nation is the global leader in live entertainment and ticketing, and we offer a world of opportunity. Our Ticketmaster team doesn't just embrace new technology, we develop ground-breaking software and applications to support our world-leading ticketing platform. Our mix of legendary and brand new venues and restaurants, including the House of Blues, offer an array of hospitality careers. And our unparalleled roster of artists are supported by diverse professionals in all facets of finance, marketing and other corporate operations.

Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full-time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.