Job Information
Aerotek Medical Technician-2nd Shift! in Las Vegas, Nevada
Summary :
Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls. Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results.
Job Responsibilities:
Answer incoming telephone calls and triage behavioral health need
Document calls and actions using standard computer software application
Provide resource and education to non-licensed behavioral health staff
Schedule and make follow up calls to provide care facilitation
Promote recovery concepts and inspire hope
Work with other internal and external agency personnel to meet callers' needs
Provide professional assessments, interventions within scope of relevant licensure
Provide information and behavioral health education to callers
Education/Experience:
Bachelors degree or equivalent experience. Master's degree preferred.
Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area.
Strong computer skills required, including experience with Microsoft office and/or data entry systems.
Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening.
Experience in telephonic counseling and/or managed care setting preferred.
License/Certification:
Must have one of the following:
Licensed Professional Counselor
Licensed Clinical Social Worker
Licensed Marriage and Family Therapist
Licensed Psychologist
Licensed Independent Substance Abuse Counselor
Licensed Associate Counselor
Licensed Associate Substance Abuse Counselor
Licensed Masters Social Worker
Registered Nurse
Day to Day Responsibilities of this Position and Description of Project:
100% on the phone – inbound and outbound calls
Inbound - Someone calls about the person and this worker provides a safety plan for that individual,
Outbound calls are for people who have already called into the crisis line and check in on them
Performance – more around quality not time, how are you accessing the person, are you following procedure, are you documenting well
Ideal candidate would have crisis work in their background, behavioral health agencies who have handled crisis calls,
Stressful position, 24/7 call center, constant communication is needed,
SHIFT :
Sun, Mon, Tue, Th 2p-12a
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.