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FirstService Residential Part Time Front Desk Associate in Las Vegas, Nevada

Job Summary

This position services residents by providing information and services. The Front Desk Associate must be self-motivated, outgoing, detail oriented with excellent interpersonal, communication and organizational skills. Must be able to identify and organize resources to provide personal service expected by residents. Able work independently and without direct supervision

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty

  • Must be self-motivated, outgoing, detail oriented with excellent interpersonal, communication and organizational skills. Must be able to demonstrate excellent customer service.
  • Must meet and greet residents, check guests and service providers in and out.
  • Must be able to identify and clarify resident's needs and desires. Must answer questions and give direction and instructions and develop inventories of services.
  • Able to work independently and without direct supervision.
  • Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
  • Improves services by obtaining and evaluating resident observations opinions, and criticisms.
  • Maintains guest privacy and organization reputation by keeping information confidential.
  • Responds to emergency situations in a timely and efficient manner.
  • Monitors and screens messages.
  • Controls access for authorized vendors to provide services within units to the building.
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks.
  • Enhances department and organizational reputation by accepting and accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Maintains daily log, records and forms.
  • Resolves and follows-up on all complaints/issues.
  • Maintains a safe and secure environment throughout the building/property (s).
  • May be assigned other duties by the on-site property manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Able to read, write, and orally communicate clearly in English.
  • Effective written and verbal communication skills.
  • Strong abilities with computers are required (including word, outlook, and excel). Multiple language fluency would be desirable.
  • Must be able to understand and be knowledgeable in emergency response and access control procedures; electronic security control systems and logs, records and forms for the property.
  • Ability to detect auditory and/or visual emergency alarms.
  • Communicate, receive and exchange ideas and information by means of spoken and written word.
  • Ability to quickly and easily navigate the property/building as required to meet the job functions.
  • Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
  • Ability to make decisions and solve problems creatively.
  • Requires basic math skills and an understanding of basic accounting practices and principles.
  • The position also requires the ability to manage multiple priorities.
  • Should also possess the ability to solve an array of personnel and customer related problems with the end result of positive resident and guest experience.
  • Must have a minimum of a High School Diploma or equivalent.

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Must be able to lift 25 lbs, by following appropriate safety procedures
  • Strong communication, verbal and written, and inter-personal skills.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

About Us

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit

https://www.fsresidential.com/nevada‚Äč

Job Summary

This position serves residents by providing exceptional information and services. The Concierge is responsible for creating the first impression of the community via telephone or in person for residents, families, and guests. The Concierge is also responsible for clerical duties, as needed.

Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

  • Demonstrates excellent customer service and communication skills.
  • Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
  • Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services.
  • Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
  • Organizes social events and event planning and arranges services
  • Helps residents establish accounts and schedules.
  • Improves services by obtaining and evaluating resident observations opinions, and criticisms
  • Maintains guest privacy and organization reputation by keeping information confidential
  • Monitors and Controls Electronic Security Control Systems.
  • Responds to emergency situations in a timely and efficient manner.
  • Monitors and screens messages
  • Controls access for authorized vendors to provide services within units to the building.
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks.
  • Enhances department and organizational reputation by accepting and accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Maintains daily log, records and forms.
  • Resolves and follows-up on all complaints/issues.
  • Maintains a safe and secure environment throughout the building/property (s).
  • May be assigned other duties by the on-site property manager.
  • Other requirements may be assigned.

Requirements & Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Demonstrates excellent customer service skills.
  • Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals.
  • Knows when to call for assistance and keeps lines of communication open with his/her team members, supervisor and the security staff.
  • Provides quality level of service to all customers -- timely, thorough, responsive and proactively teams with various company associates to improve customer service to incoming clients.
  • Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates.
  • Represents the Company as able to meet a broad range of customer needs. Quickly refers customers to associates within the Company, using the various company systems for up-to-date information
  • Demonstrates problem-solving abilities.
  • Takes ownership of problems until resolved and follows up to ensure customer satisfaction.
  • Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests.
  • Ability to work under tight deadlines and consistently meet deadlines.
  • Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload.
  • Demonstrates excellent verbal and written communication skills
  • Communicates clearly and effectively.
  • Matches level of communication to the needs and sophistication of the listener.
  • Listens effectively.
  • Possesses sound technical skills.
  • Must be proficient with computer programs needed for specific position including Connect, Jenark, Microsoft Outlook, Word and Excel.
  • Must have minimum typing speed of 30 WPM.
  • Develops and maintains solid working knowledge of procedures and policies relevant to the job.
  • Continually works to expand job knowledge & skills.
  • Maintains and demonstrates a positive attitude.
  • Is optimistic in their approach with customers and able to remain focused on creating the best experience possible.
  • Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions.
  • Addresses problems and issues constructively to find mutually acceptable and practical business solutions.
  • Works effectively with co-workers, clients, customers, and others by sharing ideas in a constructive and positive manner.
  • Motivates others around them and increases the sense of optimism within the team through their demeanor, actions, and communications.
  • Strong ethical practices
  • Must have a minimum of a GED or a High school diploma.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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