U.S. Bank Payments Risk Remediation Lead Manager in Las Vegas, Nevada

The Payment Services Chief Risk Office has an opening for a Payments Remediation Policy Team Lead and Remediation Validation Manager to manage a team of focused on customer remediation events. This role will be part of the Payment Services Chief Risk Office Exam and Issue Management Team. The Remediation Team Lead will have overall responsibility for procedures governing compliance with Customer Remediation Policy including, but not limited to, timely identification and escalation of remediation events, independent data validation of populations and calculations due to customers, and overseeing execution of customer remediation activities related to corrective actions needed to address the issue triggering the customer remediation. Responsible for:

  • Manage Payment Services Customer Remediation Program including program governance and remediation validation focused team members.

  • Interpret Customer Remediation Policy and Guidance documents for Payments and advocate for business consideration in policy development and enterprise process enhancement.

  • Maintain and update procedures and program for compliance across payments remediation events.

  • Responsible for timely and accurate reporting on remediation events to Sr Leadership, Corporate Compliance and in Archer issue records.

  • Leverage Payments issue management framework while providing guidance and program governance during issue intake and other critical issues meetings to maintain policy compliance across Payments.

  • Work with legal, Compliance, FRBD, and other stakeholder groups as negotiating and agreeing to remediation events through proper delivery of products and services.

  • Leads and works with Payments businesses on remediation stakeholder meetings and summaries for addressing root cause and remediation approach. Executive level presentation skills are critical.

  • Manages team of program governance and technical validation professionals to independently validate populations and calculations on customer remediation events; documenting credible challenge, coding, and results.

  • Leads coordination with 2LOD independent issue validation on pre-execution validation in order to gain approval to execute or release customer funds and on post-execution CPMA issue validation on critical issues.

  • Coordinates and manages best practices across business implementation teams to ensure validation documentation consistency on all customer remediation events.

  • Partners with issue coordination teams across Payments to resolve root cause of issues and properly document remediation components and conclusions.

  • Manages Committee level reporting and support for remediation events across Payment Services. Presents monthly at PS Risk and business line executive risk committee meetings to inform senior leadership of customer remediation event impact.


Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Ten or more years of experience in an applicable risk management


  • Applicable certifications

Preferred Skills/Experience

  • Expert knowledge of applicable laws, regulations, financial services, and

regulatory trends that impact their assigned line of business

  • Expert knowledge of the business line’s operations, products/services,

systems, and associated risks/controls

  • Advanced knowledge of Risk/Compliance/Audit competencies

  • Strong leadership and management skills of processes, projects and people

  • Excellent written and verbal communication skills

  • Strong analytical, problem-solving and negotiation skills

  • Proficient computer skills, especially Microsoft Office applications

Job: Risk/Compliance/QC/Audit/Fraud

Primary Location: Minnesota-MN-Minneapolis

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180045600

Other Locations: United States

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.