Veterans Affairs, Veterans Health Administration Pharmacy Technician - Outpatient in Las Vegas, Nevada
Summary Incumbent serves as an Outpatient Pharmacy Technician (OPT) with responsibility of performing duties at various clinics within VASNHS and OPT may rotate on regular basis or as required. Incumbent may work evenings, weekends and holidays as priorities demonstrate a need. Employees at this grade level serve as pharmacy technicians under the supervision of registered pharmacists. Responsible for all activities and functions generated by his/her assigned section on a day-to-day basis. Responsibilities Duties include but not limited to: Dispensing Activities a) Supports and ensures the Service and Medical Center policies, procedures and guidelines, government regulations, and profession/technical standards concerning drug control, drug security, and drug accountability (including medical supplies) are maintained at all times. b) May be the first line of communications between the Service and patient, caregivers, clinical staff or administrative staff to service patients' needs either in person or by phone. He/she may answer routine questions regarding availability of drugs and dosage forms as indicated. Questions pertaining to professional areas such as chemistry, pharmacology, clinical needs of patients and specific or complex drug information will be referred to a pharmacist. The attitude, conduct, and appearance and work performance of the technician will contribute positively to the successful operations and efficiency of the Service c) Performs pharmacy technician functions that require an application of routine knowledge of pharmaceuticals and pharmacy practices. Fills orders accurately, selecting a drug product prescribed by its trade or generic name, and assembles completed orders for pharmacist review and check. Filling orders involves counting, prepackaging, reconstituting, measuring and selecting required medication items or components, and labeling with prescription label and appropriate auxiliary labels. If the item is not immediately available in the requested amount or strength, takes appropriate action to notify procurement staff as well as the patient/provider when necessary d) Operates and provides routine stocking and maintenance of automated dispensing devices and software (ScriptPro, Pyxis, BoxPicker, TCGRx Dispense, etc) to facilitate timely and accurate pharmacy dispensing. Follows all guidelines and procedures to access the automated dispensing, data collection and documentation, and patient safety features of the systems e) Provides medication distribution services in assigned area which may include outpatient window dispensing and automatic dispensing systems and filling and shipping of medication orders to State Nursing Home. f) Provides training and orientation and oversight to lower level technicians and new employees, students, and volunteers in the technical aspects of pharmacy dispensing. g) Under the guidance of the Controlled Substance Technician fills orders for controlled substances according to Federal, State, Medical Center, and Service regulations and policies and procedures governing the security and dispensing of controlled substances. Telephone Advice/Administrative Duties: a) Receives telephone calls from patients through the automated call distribution system. Answers patient inquiries related to process questions. Refers clinical and other judgmental questions to higher level technicians or pharmacists as appropriate. Documents patient interactions and communicates with providers in EHR when necessary. b) Provides patient education via telephone on the medication refill process, use of automated telephone system and general information on outpatient services. c) Uses pharmacy information systems such as VistA & EHR to retrieve patient information appropriately when needed to answer patient inquiries. Work Schedule: Full Time Telework: Not available Position Description/PD#: Pharmacy Technician - Outpatient/PD08084A Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience. Candidates must possess a high school diploma, or equivalent; OR at least three (3) months experience. Candidates must be certified by the National Pharmacy Technician Certification Board (PTCB) is required for this position. (Must be submitted with application. Copies can be obtained through www.ptcb.org). English Language Proficiency. Pharmacy Technicians appointed to direct patient care positions must be proficient in spoken and written English in accordance with VA Handbook 5005, Chapter 2, Section D, paragraph 5a. Preferred Experience: Individual must be a current Certified Pharmacy Technician (CPhT) with an understanding of the goals, objectives, and performance measures associated to outpatient pharmacy services. Outpatient Pharmacy Technician is responsible for performing daily technical and operational duties in the pharmacy and in all areas served by Pharmacy Services. The incumbent must be efficient, trustworthy, highly organized, and demonstrate a concerned and critical attitude toward accuracy, detail, control, and loss management and function with minimal supervision. The incumbent possesses comprehensive knowledge of the pharmacy operations, services, activities, policies and procedures as well as operation and care of specialized pharmaceutical equipment (ScriptPro, Pyxis, Swiss Log/Box Picker, etc.). Grade Determination: In addition to the basic requirements, candidates must meet the following: GS-06 level: Candidates must have one year of experience at the next lower level (GS-5), have a current, active PTCB Certification -AND- must fully meet the following Knowledge, Skills, and Abilities as determined from your supporting documents:1. Ability to solve problems and make recommendations, e.g., troubleshoot operational problems and refer for appropriate actions.2. Knowledge of the operation and care of automated equipment.3. Knowledge of, and ability to follow, written instructions for compounding with aseptic technique for hazardous materials such as oncology agents.4. Knowledge, and ability to perform, compounding with aseptic technique for routine sterile products.5. Knowledge of policies and procedures for inventory management in specialized areas such as emergency carts.6. Knowledge of the computerized prescription process demonstrated by the ability to input prescriptions and medication orders. References: VA Handbook 5005/15, Part II, Appendix G28 Pharmacy Technician Qualification Standard. Physical Requirements: The work requires standing, walking for short periods of time, light carrying and lifting under 15 pounds; bending, reaching, and stooping. The work also involves working around machinery with moving parts and working closely with others. Both eyes required (Glasses Okay), Depth perception, Ability to distinguish basic colors and distinguish shades of colors, hearing (aid permitted).. The full performance level of this vacancy is GS-06. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application.