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Plaza Hotel & Casino POOL LIFEGUARD - 18 in Las Vegas, Nevada

POOL LIFEGUARD - 18

About the Organization

The Plaza Hotel and Casino redefines Downtown Las Vegas luxury and creates a perfect combination of comfort and sophistication. Anchoring the Fremont Street Experience, the Plaza has been an iconic hotel in Downtown Las Vegas for the past 49 years and a recent property reinvention has allowed the Plaza to retain its classic Las Vegas charm and embrace a new world look. Boasting real values, real people and classic fun.

Description

POSITION SUMMARY: It is the primary responsibility of the Pool Lifeguard to ensure the overall satisfaction of all pool guests by providing greeting upon arrival and ensuring the safety of patrons of an aquatic facility by preventing and responding to emergencies; all while displaying excellent customer service. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Top 5 Specific Job Functions:

  • Provide guest safety by watching over water and deck area and responding to emergency situations as needed

  • Answer guests' inquires in a professional and courteous manner

  • Maintain cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, boxing towels, replacing flags and cleaning signs

  • Display knowledge of pool facility such as length and depth of the pool, how many laps it takes to complete a mile in meters and feet, Aces hours of operation, location of bars and emergency procedure for rescue

  • Interact with guests while adhering to company customer service standards

Other Specific Job Functions:

  • Perform all other job related duties as requested

  • Presents professional appearance and attitude at all times, and maintains a high standard of customer service

  • Maintain attentiveness to environment in the pool facility to ensure guest enjoyment

  • Participate in pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area

  • Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

  • Be knowledgeable of Department and Hotel goals

  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction

  • Be knowledgeable of Hotel information to answer guest inquiries

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Position Requirements

EDUCATION and/or EXPERIENCE:

Required:

  • CPR Certified

  • Current certification as Lifeguard by a recognized source of training

  • High School diploma or equivalent

  • Excellent customer service skills

  • Have interpersonal skills to deal effectively with all business contacts

  • Professional appearance and demeanor

  • Work varied shifts, including weekends and holidays

  • Able to effectively communicate in English, in both written and oral forms

Preferred:

  • Previous experience working in a similar resort setting

  • High School diploma or equivalent

CERTIFICATES, LICENSES, REGISTRATIONS:

  • CPR Certified

  • Current certification as Lifeguard by a recognized source of training

  • Food Handler’s Card

PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Location

PLAZA HOTEL AND CASINO

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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