Las Vegas Sands Corp. Server - In Suite Dining (On Call) in Las Vegas, Nevada
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Date: May 15, 2018
Location: Las Vegas, Nevada, US
Company: Las Vegas Sands Corp.
The primary responsibility of the Server – In Suite Dining is to deliver the best quality product in the most efficient and timely manner. Must be able to provide 5 star, 5 diamond presentation and service in the guest suites. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
Sets up all table and tray orders with quick efficiency.
Has complete knowledge of the menu for condiment setup.
Checks orders prior to delivering so that all ordered product is in “best quality”.
Handles hot food and hot liquids to set up table and tray orders.
Expedites orders within the time quoted, with all the product ordered.
Works in an appropriate non-hazardous manner, avoiding self injury and unsafe work methods.
Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.
Polish all utensils, coffee pots, urns, etc.
Provide 5 star/5 diamond service in the guest suites.
Conduct professional, courteous conversation with guest to identify their needs and to create a “WOW” experience.
Offer any and all future assistance.
Be well informed of property and amenities that The Venetian and The Palazzo provide to answer all guests’ questions thoroughly.
Other duties as directed by management but not limited to:
Discard all expiring items and empty containers, removes all empty milk crates and all items on floors, rotate product, and update all temp logs.
Condiments are fully stocked, china / glass / silverware are fully stocked, all dry goods are neatly organized, replenish all dressings, dipping sauces, dry spices
Wipe down all stainless surfaces
Brew coffee, ice tea, hot chocolate
Clean and restock juice reach-in coolers, dairy reach-in coolers
Wipe down all stainless surfaces and stock all coffee packs, filters, teas
Restock all breads in lexons
Pick-up pastry speed racks from the bakery
Pick-up amenities from bakery
Wipe down all stainless surfaces and empty crumb trays
Load hot food in hot boxes
Consolidate fuel cans
Wipe down counters, empty ticket bucket and bustubs
Pick-up and drop off dirty/clean linen to the designated areas
Replenish empty bins
Put away/stock all ware house delivery pallets
Pantries, Logistics, Equipment:
Clean and organize all pantries in V/P
Move all equipment product between towers (Tables/Hotboxes, etc.)
Additional Duties & Responsibilities:
Provide a service or assistance to meet the needs of a guest, client or customer.
Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
Comply with policies and procedures of the department or section in order to complete service satisfactorily.
Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.
Company Standards of Conduct
All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
21 years of age.
Proof of authorization/eligibility to work in the United States.
High school Diploma or equivalent.
Ability to communicate clearly and effectively in English, both in spoken and written form.
Must be able to obtain and maintain an Alcohol Awareness (TAM) card, Health Card ( Food hanlder's card) and any other certification or license, as required by law or policy.
Minimum 1 year experience in a 5 star/5 diamond, casino, restaurant or related hospitality area.
Advanced understanding of food and beverage products including wine and spirits knowledge.
Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
Experience with point of sale equipment and/or computers.
Be thoroughly able to answer questions with a brief yet complete explanation of menu items, ingredients and preparation.
Use proper phone etiquette.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to understand guest’s service needs.
Excellent professional presentation and grooming.
Thorough knowledge of the property and the amenities the Venetian offers.
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
Must be able to work varied shifts, including nights, weekends and holidays.
Must be able to:
Lift or carry a service tray of up to 50 pounds unassisted; and push, pull or move service carts up to 75 pounds when needed.
Physical ability to access all areas of the property.
Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.