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MGM Resorts International Spa Supervisor (Mandalay Bay) in Las Vegas, Nevada

Location:

Las Vegas, Nevada

PRIMARY PURPOSE:

As a Spa/Salon Supervisor, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Consistently offer professional, friendly and engaging service to exceed guest expectations

  • Follow all departmental and policies and procedures, including safety and sanitation policies

  • Oversee daily operations within the spa and/or salon environment ensuring guest and employee satisfaction by providing services, products, and experiences of the highest caliber

  • Ensure timely and professional resolution of any guest related challenges and/or concerns, communicate and implement company policies and objectives to employees, and maintain efficient staffing and supply levels needed to provide superior service and maximize all revenue opportunities

  • Promote and sell service treatments, enhancements, upgrades, and retail products

  • Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Able to effectively communicate in English, in both written and verbal forms

  • Effective listening abilities with strong judgment skills

  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

  • Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent

  • Two (2) years of related experience

PREFERRED:

  • One (1) year of spa, salon or recreation environment experience

  • One (1) year supervisory experience

  • Experience in retail

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

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