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Capital One Services, LLC Sr. Learning Associate Instructional Designer in Las Vegas, Nevada

Job ID: R94288

West Creek 1 (12071), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Learning Associate Instructional Designer

This role will be responsible for the design and development of a diverse set of learning materials to support our Card line of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials. This individual will analyze learning needs, design and develop blended learning solutions. S/he will work closely to develop videos, storyboard e-Learning courses, structure simulations, create digital games, and much more.

Establish and maintain relationships with business partners and stakeholders

Partner with clients and/or internal partner teams/peers to understand business needs and business outcomes

Conduct needs assessment by reviewing data, performing user research, and identifying how learning fits in the business strategy

Assess when to gather more data and when to move forward to action (judgement and decision-making)

Creativity and innovation to experiment with new approaches, processes, and disrupt the status quo

Communicate and influence stakeholders (e.g., peers, SMEs, business partners) on project design, status, and seeking buy-in

Demonstrate ownership of design for small to mid-sized projects/courses with minimal direction

Put the customer first to ensure that the learner is at the center of every design

Create holistic learning experience recommendation and curricula/design documents

Develop on-brand learning content using various modalities, authoring tools, and standard templates & best practices to include but not limited to eLearning, instructor led training, performance tools and resources, assessments, simulations, and other.

Create behaviorally-based assessments and evaluation methods

Partner with other stakeholders (e.g., peers, developers, multimedia, program managers, facilitators) and instructional designers to ensure a seamless learner experience

Train up stakeholders (i.e., facilitators, business SMEs) to deliver or curate the learning experience

Evaluate learning experiences and present recommendations for updates to manager and/or team

Manage scope, schedule, and resources for project work with minimal direct supervision to successfully meet deadlines

Experience with project management and managing multiple, simultaneous tasks

Maintain curation cycles for learning updates and sunsetting content

Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan

Exceptional professional communication and technical writing skills.

Basic video and audio editing skills are a strong plus.

Ability to learn and master new software applications quickly and thoroughly

Knowledge of instructional systems design methodology, rapid design/development methodologies, adult learning theory, research methodology, and assessment tools.

High level of proficiency in Microsoft Suite & Google Suite applications (Word, Excel, Visio, PowerPoint, Publisher, docs, sheets, slides)

Knowledge of learning development applications i.e. Storyline, Captivate, Camtasia, Creative Cloud, etc.

Ability to break down complex, technical processes into simple, logical steps.

Basic Qualifications:

High School Diploma, GED, or equivalent experience

At least 2 years' experience in instructional design or development

At least 2 years' experience using Microsoft Office or Google Suite

At least 2 year experience applying instructional design methodology (i.e. ADDIE/SAM/AGILE)

At least 2 years' experience in Instructional Design applications: InDesign, Illustrator, Photoshop, Acrobat, Articulate 360, Captivate, Snag It

Preferred Qualifications:

Bachelor's Degree

At least 3 years' experience in instructional design or development

At least 3 years' experience in Adobe Creative Suite applications: InDesign, Illustrator, Photoshop, Acrobat, Articulate 360

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


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