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CVS Health Supervisor, Customer Care in Las Vegas, Nevada

Job Description

CVS Caremark is looking for individuals to lead a team of Customer Service Associates. The Supervisor responsibilities include monitoring call quality, coaching and problem solving. The supervisor will also be responsible for assisting in the development of his/her team and their growth while ensuring the agents are highly compliant and accurate in each and every member interaction. The flexibility to adjust to various work schedules as dictated by department business needs is required.

Required Qualifications

  • 1 or more years of Supervisory or leadership experience in a customer service, call center, production or related environment - 1+ year prior supervisory/coaching experience; defined as hiring, delivering corrective action, leading employees - 1 year experience with Microsoft applications including Word and Excel

Preferred Qualifications

3+ years prior customer service experience Experience motivating teams in the fast-paced environment Experience with handling escalations and resolving problems/issues Computer experience (Windows-based applications) Associate or Bachelor's degree

Education

At least a verifiable High School diploma or GED

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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