MGM Resorts International Supervisor - Security (Event, On Call) (T-Mobile Arena) in Las Vegas, Nevada
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
The primary responsibility of the On Call Supervisor Security and Safety is to supervise the daily operations of service and safety at corporate entertainment venues and maintain compliance as well as identify potential risks of injury or physical hazards to guests, employees, property and the venue. The supervisor is responsible for providing professional, polished and anticipatory guest service in all public and premium areas. Reporting to the Security Management Team, the Security Supervisor will supervise Security Officers at T-Mobile Arena. All duties are to be performed in accordance with departmental and Las Vegas Arena Management, LLC policies, practices, and procedures.
Patrols and monitors all areas of Corporate Entertainment venues and identifies safety risks or OSHA violations.
Manages security vendors to ensure their employees are following proper security and screening procedures.
Provides excellent guest service to guests and employees by maintaining a friendly and professional demeanor.
Acts as a dispatcher to relay information, messages and or emergencies to or from appropriate personnel.
Acts as a first responder in emergency situations.
Circulates among visitors, patrons, or employees to preserve order and proper egress flow.
Interacts effectively and calmly with irritated or emotional guests and employees.
Protects the integrity of premium areas by ensuring all guests have proper tickets or credentials.
Provides accurate directions to various venue amenities, suites, hospitality locations.
Transports guests safely who request wheelchair escort services from one location to another.
Ensures ADA compliance in designated areas/seating.
Writes reports of daily activities and irregularities regarding safety, security and risk.
Monitors alarm system and surveillance.
Resolve escalated security situations, providing appropriate warnings and complete ejections/arrests if warranted/necessary.
Ensure enforcement and compliance of the venue’s Event Policies at all times.
Assist with directional and informational inquiries. Serve as escalation point for complaints/issues.
Appropriately document all major/minor incidents.
Apply principles of logical thinking to a wide range of intellectual and practical problems in order to successfully perform and direct varied & complex tasks.
Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.
Performs all other job related duties as requested.
At least 3 years of prior customer service experience; preferably in a sports/entertainment venue environment.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
At least 2 years of previous work experience within a safety or security role.
Experience in providing luxury guest service in a fast paced environment.
Previous experience working in an arena or entertainment facility.
Previous experience working in a similar resort setting.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.
While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email email@example.com .