General Electric Senior Services NPI Support Leader in Minden, Nevada

Role Summary:

The Senior Services NPI Support Leader is responsible for all Services related content associated with NPI’s for the Bently Nevada Product Line.

Essential Responsibilities:

As part of the NPI team you will define and communicate all aspects associated with services on new products (i.e. Training, manuals, drawings, field notifications, services strategy with new products, installation requirements, etc). This includes managing schedule and budgets, gathering Voice of the Customer, overseeing pilot Installations, and ensuring NPI hand-over to the Service Organization. In addition, the Senior Services NPI Support Leader will:

In the role of Senior Services NPI Support Leader, you will:

  • Serve as the primary BHGE, Bently Nevada Services Leader for all Bently Nevada Product Line related NPI’s, responsible for management of personnel and execution of work in the area of responsibility (training development, manual reviews, drawings, etc)

  • Own Services responsibility throughout the BR process

  • Review and/or develop product implementation from a services standpoint

  • Develop and drive features on all NPI’s that will improve the serviceability

  • Define strategy and direction for all deployment and troubleshooting tools on NPI’s

  • Review and define services associated diagnostic features associated with all NPI’s

  • Review and develop product security / protection reference architectures

  • Drive services cost model structures associated with all NPI’s with the ITO team and be accountable for making sure our business quoting tools are updated to cover new products

  • Review / Develop all NPI deployment, maintenance, and repair requirements

  • Coordinate global regional services product input for NPI’s

  • Document / Develop machinery use case scenarios for all NPI’s

  • Define services process for installation (Configurations, installed base DB, etc)

  • Define, review and test all product and service documentation

  • Define, review and test all training content

  • Coordinate alpha and beta deployments

  • Develop and define key services metrics associated with all NPI’s

  • Develop and drive FMEA and lessons learned on all NPI’s

  • Drive collaboration functionally (product line, and engineering) & regionally

  • Communicate progress to all levels of the organization

  • Support Growth Playbook, SII, Blueprint, and Operating Plan process Qualifications/Requirements:

  • Bachelor's Degree in Engineering, Business, or related discipline from an accredited college or university

  • Minimum 5 years of Field Service experience, or similar operationally rigorous positionEligibility Requirements:

  • Travel up to 25% of the time, as required Desired Characteristics:

  • Bachelor's Degree in Mechanical or Electrical Engineering from an accredited college or university

  • Master’s Degree In Engineering or Business from an accredited college or university

  • Proven performance In Field Services

  • Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results

  • Strong decision-making skills and business acumen

  • Demonstrated ability to drive consensus across matrix organization

  • Proven track record of delivering results and leading teams in a dynamic business environment

  • Self-motivated, self-starter capable of remaining flexible to changing work priorities

  • Exceptional interpersonal and communication skills

  • GE leadership program graduate About Us: Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; Nevada; MindenGE will only employ those who are legally authorized to work in the United States for this opening.