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Jacobs On-Site Support Representative in Nellis AFB, Nevada

Critical Mission Solutions

Your mission is our mission.

We're invested in you and your success. Everything we do - whether Aerospace, Defense, Intelligence, Information Technology, Cybersecurity, Nuclear, Automotive, or Telecommunications - is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

It's our promise to challenge the status quo as we redefine how to solve the world's greatest challenges, and transform big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed –today and into tomorrow.

Your Impact:

Jacobs is a global technology company, delivering solutions for a more connected, sustainable world. We test. operate, sustain, and secure critical infrastructures and weapons systems using unique technology application and agile software development capabilities to improve mission capability and operational readiness. Jacobs' deep experience with advanced technology systems and our wide-ranging program support capabilities work together to make us a premier partner to aerospace and defense clients locations around the world.

Job Description

Jacobs is seeking a full time On-Site Support Representative. Under governmental direction, the successful candidate will provide dedicated, on-site windows system administrator support for customized applications, network support, security administration, interfaces, and systems administration requested by Major Commands. In addition, the candidate will interact with government customers to support implementation, upgrades and disposition of the PEX software application

Typical Duties

Work scope may include any/all of the following duties:

  • Coordinate with base Small Computers and Communications support agencies.

  • Assist military personnel with the installation of PEX servers and clients, including non-scheduled updates and/or patches to applicable servers and clients

  • Oversee PEX implementation, upgrades, and disposition; ensure local hardware is compatible with PEX software

  • Manage PEX security permission levels, user list, and access levels

  • Troubleshoot PEX software problems found by the user at the unit or squadron to provide problem identification, resolution and tracking to include logging the problem, duplicating through testing and analyzing until a resolution is found

  • Maintain control and cognizance over USG unclassified/classified data.

* This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.

Here’s What You’ll Need:

Education Desired/Required:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline; or the equivalent work experience and at least four (4) years of related work experience OR any equivalent combination of relevant education and experience for at least eight (8) years.

Required Clearance

  • Must hold a current DoD Secret clearance at the time of interview.

Experience Required

  • Four years' experience administering infrastructure support to mainframe and/or client server systems and/or DoD systems is required.

  • Dependent upon local unit requirements, knowledge of networking hardware/software over classified and unclassified government networks may be required.

  • Patriot Excalibur experience highly desirable.

  • Operating flying and non-flying experience in training. Stan/Eval, scheduling, and readiness experience is desirable.

  • Dependent upon local unit requirements, be knowledgeable on the core systems and database management and maintain control over certified PEX systems.

  • Must have ability to interact with and provide timely support to government customers.

  • Air Force experience in one of the following backshop areas: Training, Stan/Eval, ,Scheduling, and/or Unit Readiness Tracking is highly desirable.

Training & Certifications

  • Must have a DOD 8570 level 1 certification at time of hire.

  • Performance Work Statement (PWS) may define and require specialized training and/or Certifications in order to effectively satisfy work requirements.

  • Training for specialized PWS requirements will be provided

U.S. CITIZENSHIP REQUIRED. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Essential Functions

Physical Requirements:

Sedentary: involves sitting most of the time buy may involve walking or standing for brief periods of time. Exerts up to 10 lbs. of force to lift, carry, push, pull or otherwise move objects.

Work Environment:

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must be able to work independently and with minimal supervision.

Cubical environment in a confined/restricted work area.

Equipment and Machines:

Standard office equipment and machines: personal computer, scanner, copy machine, telephone, printer, fax machine, and other office equipment including desk supplies.

Attendance:

With the exception of STD/LTD/FMLA & approved time off, attendance is considered essential.

Must be able to work within the shift hours of 7:00 a.m. and 6:00 p.m.

May be required to work outside of normal shift hours when required for mission support.

Must be flexible to support the customer.

Other Essential Functions:

Must be able to secure and maintain a DoD security clearance.

Must be a U.S. Citizen

Must pass drug testing.

Must be able to read and write effectively in English.

Must embrace Beyond Zero/Safety principles of Jacobs to include; adhering to safe work practices and standards while performing daily tasks, taking responsibility for own and coworkers’ safekeeping and encouraging others to work safely.

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must perform work activities requiring interaction, negotiating, instructing, supervising, persuading or speaking with others.

Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.

Must be able to read and write effectively in English.

Must embrace Beyond Zero/Safety principles of Jacobs to include; adhering to safe work practices and standards while performing daily tasks, taking responsibility for own and coworkers’ safekeeping and encouraging others to work safely.

Must maintain a positive work atmosphere by behaving and communicating in a manner to get along with customers, clients, co-workers and management.

Must perform work activities requiring interaction, negotiating, instructing, supervising, persuading or speaking with others.

Must be able to work under supervision and respond appropriately and professionally to criticism from a supervisor.

Travel Requirements – Occasional travel required.

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Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and supplemental language. (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf)

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.

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