Republic Services DISPATCH LEAD: HIGH VOLUME & ROUTING EXPERIENCE REQUIRED in North Las Vegas, Nevada
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste disposal. Through our subsidiaries, Republic’s collection operations, transfer stations, recycling processing centers, landfills and environmental services provide effective solutions to make recycling and waste disposal effortless for our 14 million customers nationwide. Our 36,000 employees working in 41 states and Puerto Rico are committed to providing a superior customer experience while helping ensure a cleaner, safer and healthier world for future generations.
Why Work with Us
At Republic Services, we strive to create a workplace that is meaningful and rewarding at every level of our organization. Our employees thrive in an atmosphere where safety is revered, and each person can be a compassionate steward of our environment. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We’re proud to be recognized on Barron’s 100 Most Sustainable Companies, Forbes World’s Most Innovative Companies, Forbes Best Employers for Women, Forbes Best Large Employers and Ethisphere’s World’s Most Ethical Companies lists. Republic is also the only company in our industry that is a certified Great Place to Work.
POSITION SUMMARY: The Dispatch Lead is responsible for providing direction to dispatch and office staff to ensure that all tasks are preformed in compliance with the Company’s safety and compliance standards and federal and state regulations.
Oversees and performs various tasks to support operations, including but not limited to tasks related to dispatch, timekeeping, customer service and data entry.
Provides direction to dispatchers and other office staff.
Completes assigned special projects as directed by the Operations Manager or General Manager.
Fills in for dispatchers during vacations in addition to assigning work to the dispatch team.
Conducts dispatch training.
Acts as the primary point of contact for dispatchers requiring assistance and/ or guidance resolving issues.
Monitors and evaluates all assigned routes and miscellaneous requirements.
Partners with the Operations team to resolve customer service issues.
Keeps attendance records for all workers; gives verbal and written warnings when necessary.
Assists with route audits, reroutes and hazard assessment as needed.
Performs other job-related duties as assigned or apparent.
Prior supervisory experience.
Good customer service skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
Ability to function as a team member and promote a positive work environment.
Ability to manage projects.
Can easily navigate computes systems using different platforms.
Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
Good follow through; ability to adhere to work schedule and follow through on challenges as they arise.
High School Diploma or GED.
Two plus years of prior experience working as a dispatcher (required).
10 key Experience
Strong Customer Service Interactions
Ability to give direction to others (Drivers & Customers)
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place.
Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.