Job Information
Randstad Help Desk- Configuration Center in North Las Vegas, Nevada
Help Desk- Configuration Center
job details:
location:North Las Vegas, NV
salary:$11.46 - $16.46 per hour
date posted:Tuesday, February 16, 2021
job type:Contract
industry:Retail Trade
reference:821767
job description
Help Desk- Configuration Center
job summary:
Description:
The Configuration Center Internal Help Desk role is responsible for maintaining communication between the Configuration Center and other client departments regarding order status.
Act as main point of contact for internal customers regarding configuration orders and status.
Complete projects and tasks assigned by management to include team leading and configuring computers.
location: North Las Vegas, Nevada
job type: Contract
salary: $11.46 - 16.46 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Key Areas of Responsibility
Review installed components on configuration orders for compatibility and release orders after verification.
Provide Account Manager with options regarding issues to include: sold wrong item, order incompatibility issue, inventory/allocation issue, and completion date.
Respond and follow up with internal customer requests regarding configuration orders and status.
Update comments on incoming return merchandise authorization (RMAs)
Inform Configuration Team on changes to configuration orders to include order completion status.
Request replacement parts.
Complete daily checklist of duties.
Process all defective products on a daily basis.
Responsibilities
Complete projects and tasks assigned by management to include team leading and configuring computers.
It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
Overtime is to be expected and in some cases may be required
Seated at Help Desk and also walks around to resolve / investigate issues.
Demonstrate ability to lift and carry up to 10 pounds of force occasionally (0-33% of the workday) and 11 to 25 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
Demonstrate ability to push and pull up to 25 pounds of force rarely (0-12% of the workday).
Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.
Education/Experience
- High School diploma or equivalent/ GED.
Other Required Qualifications
Excellent written and verbal communication skills
strong problem solving and analytical skills
Ability to multitask effectively
Intermediate knowledge of Microsoft Office
Analytical skills and the ability to solve problems.
Ability to quickly learn about new technology and keep pace with an ever-changing industry.
Ability to assemble, disassemble and troubleshoot computer equipment.
Ability to communicate with coworkers at all levels in the organization as well as external parties
Demonstrate ability to lift and carry up to 10 pounds of force occasionally (0-33% of the workday) and 11 to 25 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
Demonstrate ability to push and pull up to 25 pounds of force rarely (0-12% of the workday).
Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.
Preferred Qualifications
A+ certification or an equivalent combination of education and a minimum of two years of experience with the ability to demonstrate knowledge.
Network+ Certification
3rd Certification (Server+, Security+, etc.)
Preferred Qualifications for Internal Applicants only:
Worked in Internal Services for a minimum of 6 months or equivalent
Knowledge of client's internal systems
qualifications:
Experience level: Entry Level
Minimum 1 year of experience
Education: High School
skills:
- Helpdesk
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.