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Randstad Help Desk- Configuration Center in North Las Vegas, Nevada

Help Desk- Configuration Center

job details:

  • location:North Las Vegas, NV

  • salary:$11.46 - $16.46 per hour

  • date posted:Tuesday, February 16, 2021

  • job type:Contract

  • industry:Retail Trade

  • reference:821767

job description

Help Desk- Configuration Center

job summary:

Description:

  • The Configuration Center Internal Help Desk role is responsible for maintaining communication between the Configuration Center and other client departments regarding order status.

  • Act as main point of contact for internal customers regarding configuration orders and status.

  • Complete projects and tasks assigned by management to include team leading and configuring computers.

location: North Las Vegas, Nevada

job type: Contract

salary: $11.46 - 16.46 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

Key Areas of Responsibility

  • Review installed components on configuration orders for compatibility and release orders after verification.

  • Provide Account Manager with options regarding issues to include: sold wrong item, order incompatibility issue, inventory/allocation issue, and completion date.

  • Respond and follow up with internal customer requests regarding configuration orders and status.

  • Update comments on incoming return merchandise authorization (RMAs)

  • Inform Configuration Team on changes to configuration orders to include order completion status.

  • Request replacement parts.

  • Complete daily checklist of duties.

  • Process all defective products on a daily basis.

Responsibilities

  • Complete projects and tasks assigned by management to include team leading and configuring computers.

  • It may be necessary on occasion for this individual to work beyond their regularly scheduled shift

  • Overtime is to be expected and in some cases may be required

  • Seated at Help Desk and also walks around to resolve / investigate issues.

  • Demonstrate ability to lift and carry up to 10 pounds of force occasionally (0-33% of the workday) and 11 to 25 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.

  • Demonstrate ability to push and pull up to 25 pounds of force rarely (0-12% of the workday).

  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.

  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

Education/Experience

  • High School diploma or equivalent/ GED.

Other Required Qualifications

  • Excellent written and verbal communication skills

  • strong problem solving and analytical skills

  • Ability to multitask effectively

  • Intermediate knowledge of Microsoft Office

  • Analytical skills and the ability to solve problems.

  • Ability to quickly learn about new technology and keep pace with an ever-changing industry.

  • Ability to assemble, disassemble and troubleshoot computer equipment.

  • Ability to communicate with coworkers at all levels in the organization as well as external parties

  • Demonstrate ability to lift and carry up to 10 pounds of force occasionally (0-33% of the workday) and 11 to 25 pounds of force rarely (0-12% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.

  • Demonstrate ability to push and pull up to 25 pounds of force rarely (0-12% of the workday).

  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.

  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

Preferred Qualifications

  • A+ certification or an equivalent combination of education and a minimum of two years of experience with the ability to demonstrate knowledge.

  • Network+ Certification

  • 3rd Certification (Server+, Security+, etc.)

  • Preferred Qualifications for Internal Applicants only:

  • Worked in Internal Services for a minimum of 6 months or equivalent

  • Knowledge of client's internal systems

qualifications:

  • Experience level: Entry Level

  • Minimum 1 year of experience

  • Education: High School

skills:

  • Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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