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Oracle Business Process Analyst 3 in Reno, Nevada

Responsible for the delivery of Product Specifications Documents to supplier partner(s) or delivery of process specifications to meet business specifications.

May be done in partnership with business partner(s) or via guidance to business partner(s) for execution. Defines system specifications needed to roll out flexible business models. Responsible for understanding business objectives. Performs process or functional analysis to identify gaps compared to specifications, confers and/or drives issues with management for resolution, and ensures overall fulfillment of business specifications. Responsible for day-to-day engagement with business and/or process subject matter experts. Advises and consults with business teams prioritizing allocation of people resources, addressing project team problems ensuring that all team deliverables are met, and developing and presenting proposals of project plan and getting agreement from appropriate stakeholders. Understands and applies theories to policies and operating environment needed to effectively and efficiently complete assignments.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

We are specifically looking for an Senior Analyst to join Customer Experience team in United States. The team is dedicated to defining and delivering market leading customer support experiences. The team does this by understanding the voice of the customer, customer's support journey, support processes, and defining and measuring critical KPIs. We believe information enables success, and we are committed to providing clear insights for all levels of the organization. The ideal candidate will have proven experience with business processes, customer experience, requirements gathering, data analysis, and communicating insights with previous experience working in or with a customer support organization. If you are passionate about taking ownership of customer experience challenges and producing business insights that have broad, significant impacts - come join our team!

_Mandatory Qualifications_:

  • Bachelor's or Master's degree in Computer Science, Data Science or related technical field or equivalent professional experience

  • Domain knowledge in Customer Support, Customer Experience, Customer Sentiment, and/or Voice of the Customer

  • Proficient in SQL with experience in RDBMS technologies

  • Experience analyzing customer support type organizations

  • Experience analyzing customer sentiment, failure analysis, and contact drivers

  • Strong statistical analysis background

  • Experience with report design and delivery using Excel/OBIEE/Tableau/Power BI/Looker ML or other professional visualization suites

  • Ability to synthesize complex data elements into crisp and robust stories for audiences of variable technical levels

  • Excellent organizational skills with strong attention to detail

  • High sense of ownership, self-motivation, and desire to delight customers.

  • Demonstrated ability to effectively collaborate and influence.

  • Able to independently operate in an ambiguous and fast paced environment

_Preferred Qualifications_*: *

  • 3 years of experience in data analytics role or equivalent

  • Previous experience working for a cloud based company (IaaS, SaaS, PaaS type companies)

  • Strong understanding of dimensional modeling and data granularity

  • Strong ability to clearly articulate problem statement, findings, and recommended actions to drive change and improvement

  • UI/UX experience

  • Demonstrated investment in using data analysis and metrics to continuously improve systems, software, and processes

  • Ability to gather data requirements and use data modeling to visualize patterns for analysis

  • Experience with cloud platforms and cloud architecture

  • Experience with operating systems in production, following the DevOps model

Job: *Business Operations

Organization: *Oracle

Title: Business Process Analyst 3

Location: United States

Requisition ID: 20000TYH