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Renown Health Director of IT Infrastructure Operations in Reno, Nevada

Director of IT Infrastructure Operations

Requisition id: 152520

Department: 100642 IT Infrastructure

Facility: Renown Health

Schedule: Full Time

Shift: Day

Category: Management

Location: Reno,NV

Position Purpose

This position is accountable for the effectiveness and efficiency of the organization's IT architecture, physical operation and performance of data centers, servers, networks, storage, email, active directory, unified communications, information security and other technology platforms shared across the organization ensuring high levels of customer satisfaction are maintained.

  • Leads the development of the infrastructure strategy, architecture, technology standards, service delivery standards and procedures for the enterprise A

  • Analyzes and predicts trends and develops short- and long-range plans designed to maintain cost effectiveness of the enterprise's IT infrastructure

  • Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices as related to the needs of the business

  • Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels for the user community

  • Establishes metrics, key performance indicators and service level agreements for driving performance of IT service delivery

  • Ensures the enterprise has the capability to support new technologies and maintain high levels of network performance and reliability

  • Directs all telecommunications activities, primarily for the strategic planning and design of voice, data, video, and image telecommunications systems enterprise-wide

  • Coordinates telecommunications software, hardware and systems capabilities including client server architectures

  • Reviews infrastructure project requests and provides overall direction/guidance to assigned project personnel

  • Reviews and evaluates work of subordinate staff and prepares performance reports

  • Prepares activity and progess reports

  • Experience with a variety of technologies including load balancing, caching, virtualization, traditional and application firewalls, database systems, telecommunications, data centers, cloud providers, various storage systems, monitor and alerting, etc.

  • Experience with consumer-facing, web-based, international company – growing organically and via acquisitions.

  • Experience managing compliance efforts including HIPPA, PCI , and other related compliance agencies and implementing IT controls to ensure compliance and compliance testing.

  • Familiar with implementation of best practices – processes and procedures – and documentation.

  • Forward-thinking and excellent planning skills – able to develop monthly, quarterly, yearly, 3-year plans

Nature and Scope

This is a Director level position. This position will focus on the information technology needs to support Renown Health.

Oversight of: Direct all aspects of:

  • Backups and Recovery

  • Data Center and Data Center Operations

  • Networking and Networks (wired, wireless, cellular)

  • Unified Communications (convergence of voice, data and network)

  • Firewalls

  • All servers including all operating systems

  • Infrastructure applications such as enterprise email

Staffing: Manage all aspects of effective use of human resources including:

  • Effective selection, hiring and on-boarding

  • Training, mentoring, development

  • Timely and candid evaluation, coaching, discipline and discharge


  • Annually budget for capital and operating resources needed to meet organization needs

  • Identify, justify, prioritize

  • Consider alternatives

  • Develop ROI analysis as appropriate

  • Monitor and manage to budgets throughout the year.

  • Anticipate, explain and track variances

  • Track impact of decisions and expected changes for future budget cycles

Planning, Coordination, Performance Improvement:

  • Support strategic planning by providing insights, analysis, recommendations. Identify opportunities

  • Perform continuous operational planning in support of effective and efficient IT and business operations

  • Continuously look for ways to streamline and improve IT and business operations and performance

  • Coordinate work with peers and other sections of the IT division

Work Planning, Assignment, Project Management etc:

  • Plan work in support of organization needs and against available resource capacity

  • Assign work, set clear expectations for deliverables, timelines

  • Monitor progress, adjust plans, take action when needed to ensure successful and timely delivery

  • Evaluate work products and provide feedback (positive and negative)

  • Ensure timely work completion

  • Use standard Project Management methods and work products, oversee multiple concurrent projects

  • Maximize benefits of investments, optimize effectiveness of IT and business operations

  • Communicate status, issues, risks, help needed, progress etc timely and effectively

Customer Relationship Management & IT Governance: Work closely with assigned internal customers' to

  • Manage customer relationships

  • Understand customer needs and opportunities, facilitate customer understanding of IT

  • Manage customer expectations, provide timely communications

  • Manage customers' work requests and outstanding work request queue (prioritization, work scheduling etc)

  • Provide customer with options for work timing, work sequencing and use of contract labor

  • Plan for staff and budget resources needed to meet customer needs.

  • Facilitate Information Technology Steering Committee and Sub-Committee work

Vendor / Technology assessment, selection and management:

  • Evaluate vendors and technologies

  • Evaluate proposals

  • Review, negotiate and manage vendor contracts

  • Run and participate in structured system selection processes

  • Analyze options, summarize findings, make recommendations

  • Ensure compatibility and integration with existing and planned systems

  • Monitor and manage vendor performance and compliance with contract terms

  • Document, report and escalate vendor performance problems as appropriate

Policies & Procedures, Disaster preparedness and response, Accreditations:

  • Develop, review, refine Policies & Standard Operating Procedures ( SOPs )

  • Ensure adherence with Renown and departmental SOPs

  • Support auditing and audits, respond to findings, take corrective actions as appropriate

  • Ensure development, updating and routine review of Disaster Recovery Plans

  • Assist business units with development of Business Continuity & Recovery Plans

  • Direct disaster response efforts when necessary

  • Ensure attainment and maintenance of various accreditations


  • Adhere to Renown Policies and Procedures.

  • Support Renown goals and strategies.

  • Support Renown Fundamentals and Standards of Conduct.

May perform other duties as assigned.

This position does not provide direct patient care.


The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum QualificationsRequirements – Required and/or Preferred


Education:Must have working-level knowledge of the English language, including reading, writing and speaking English.Bachelors in Information Technology, Business or similar required, experience may be substituted for education.


  • Ten years experience working in a medium to large Information Systems department required.

  • Five years of management experience in an information systems department required.

  • Software applications implementation experience required.

  • Oversight of large IT project experience required.

  • Experience administering health plan applications is strongly preferred.

  • Experience managing customer relationships preferred.


Certification(s):ITIL certification preferred

Computer / Typing:Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.