DecisionOne Field Service Technician in Reno, Nevada

Job Descriptions:

COMPANY OVERVIEW:

Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.

With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne’s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.

We have immediate openings for a full time Field Service Technician/Customer Service Engineer. The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

RESPONSIBILITIES:

  • Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches

  • Installing and repairing Servers

  • Troubleshoot and installing in LAN-WAN environments

  • Provide some desk side technical support for hardware and software

  • Perform analysis to effectively identify potential problems to eliminate problems in the future

  • Maintain requisite technical competence to support the hardware and software

  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process

  • Taking appropriate actions to mitigate or eliminate hardware/software problems

  • Perform applicable preventative maintenance, per OEM specifications

Required Experience:

  • Minimum of 2 years’ experience in an Storage field based or equivalent role

  • Fluent knowledge of English is required

  • Certified to ITIL Foundation level. (Desired)

  • Relevant vendor or industry certifications (Desired)

  • Self-motivated in resolving technical problems, and improving technical knowledge.

  • Structured and logical problem determination skills

  • Certified for HDS Storage Foundations Modular (Desired)

  • Has received HDS or equivalent training to support RISP CE4 products and activities

  • Must submit to and pass a Pre-Employment Drug and Alcohol screen

Keyword: Field Service Technician

From: DecisionOne Corporation