Intuit Senior Digital Deliver Content Writer in Reno, Nevada
Come join the Customer Success Organization in Intuit’s Small Business and Self-Employed Group (SBSEG). Customer Success is responsible for delivering awesome customer experiences for existing and prospective small businesses and/or self-employed customers around the world.
We’re looking for big thinkers to help us transform this space. If you are passionate about words, clarity, and the power of amazing content experiences, come join us. You'll be working with product designers, subject matter experts and project managers to create both content strategy and content that solves real problems for our customers.
What you'll bring
Bachelor’s degree or in related field or equivalent experience
Previous professional writing and strategy experience (5+ years preferred)
QuickBooks product knowledge preferred
Proficient in online publishing software and programs
Information management skills: handle large amounts of complex data
Strong written & verbal communication skills, sharp eye for detail, research skills and the ability to work under strict deadlines
Strong interpersonal skills and ability to work well in a dynamic team environment. Communicates equally well within team & across partner teams
Advanced knowledge of industry trends in Content Strategy and extensive practical experience applying this knowledge
How you will lead
Simplify complex concepts into easy-to-read, concise content; can adapt content to meet needs of different display points
Validate quality prior to publishing to ensure content and tags/metadata are set appropriately and will perform within current technology solutions
Mentor Content Writers and supports coworkers through peer reviews of content as needed
Deliver all content in personal/team backlog with speed and obsessive attention to accuracy with a holistic and customer first approach
Follow corporate guidelines and style guides to maintain quality and voice & tone standards for all content created
Communicate strategy, direction and Information Design plans effectively to all levels of the organization, across organizational boundaries and to all sizes of audiences. Ensures these are reflected in the work of their teams.
Understand and capitalize on opportunities created by organizational and operational changes
Identifie areas for improvement and solicits ideas from external and internal stakeholders
Analyze existing information and mechanisms for providing the information. Suggests ways to restructure information to better meet user needs
Assist in identifying skill set gaps and recruiting, selection and training for Content Writers
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.