Intuit Service and Support Representative in Reno, Nevada

Description

 

Come join the Small Business Group as a Service and Support Representative.

  • Resolve customer inquiries by phone, chat or email

  • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes

  • Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business

  • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes

Qualifications

 

  • Previous experience in technical support is preferred and call center experience is a plus

  • Must possess basic computer skills including MS Office Suite

  • Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction

  • Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data

  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email

  • Ability to manage multiple priorities within a fast paced and high volume environment

  • Ability to work in a tem environment

  • High School or GED is required

EOE AA M/F/Vet/Disability