Monarch Casino & Resort, Inc. Slot Operations Manager in RENO, Nevada
Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as America’s Best and Mid-Size Employers.
As Slot Operations Manager, your energy and enthusiasm for guest service will help you lead a seasoned team of shift managers, assistant shift managers, and slot attendants. Together, you will deliver exceptional guest service at the premiere luxury resort in Northern Nevada.
The Slot Operations Manager works on-site at the casino and interfaces with Team Members and guests on a regular basis. The position’s work schedule varies and may include weekends, early mornings, and late nights
Demonstrates a passion for guest service, team building, and communication
Functions as the team on the floor, and safeguard’s the Atlantis’ reputation as Every Player’s Paradise
Create, execute, and analyze initiatives to increase efficiency while delivering world-class guest service (i.e., Jackpot Response Time, Guest Service Light, new Club Monarch enrollments)
Cultivates strong relationships with team members throughout each phase of their career (hiring, onboarding, scheduling, coaching and disciplining)
Ensure the slot floor is safe, clean and welcoming at all times, especially with regard to stringent health guidelines from state and local enforcement agencies
Investigate all accounting, audit, tax and regulatory issues related to slot operations
Coordinates department’s training requirements, including Title 31, BSA, KYC, and industry service standards
Works collaboratively with other departments to identify opportunities to strengthen the company’s products and services
Solicits input from guests and team members to help drive market share
Associate degree in Business / Hotel Management OR equivalent work experience.
Must be registered with the Nevada Gaming Board
Minimum of 3 years’ experience in Slot Operations
Knowledge of various property management systems, including slot systems, work order management tools
IGT Patron Management, CIS, and HotSOS knowledge a plus
Strong cash handling and mathematics
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and sit. The employee must occasionally lift and/or move up to 25 pounds.
External Company Name: Atlantis Casino Resort & Spa
External Company URL: www.atlantiscasino.com
Street: 3800 S. VIRGINIA ST.