Maverik Store Director/Manager, Reno Nevada Area in Reno, Nevada


Essential Duties and Responsibilities:

  • Must be able to perform all duties of store positions

  • Maintains staffing level at the store by following the Company Selection and Hiring process

  • Supervises and trains store employees by assigning duties and demonstrating desired tasks or activities to ensure excellent performance

  • Assists in the career development of all store employees

  • Responsible for the performance management of all store employees; administer corrective discipline where needed, and counsel and discharge employees where necessary while ensuring that all necessary documentation is completed according to Company policy

  • Takes action to ensure a highly satisfied, loyal, and committed staff of employees

  • Promotes excellent service; resolve customer complaints in a timely and professional manner

  • Ensures merchandise is available, stocked and attractively displayed

  • Oversees operations on a 24-hour/7-day a week basis

  • Implements all applicable Company programs and promotions

  • Spends time carrying out routine duties, including customer checkout, food preparation, cleaning, stocking, ordering, etc.

  • Ensures effective store operations including, but not limited to, inventory and cash control, bank deposits, daily reports, staff meetings, work schedules, shift checkout procedures as well as food service quality, availability, appearance, efficiency of production, pulls, etc.

  • Accountable for productivity & costs associated with store as measured by work ratio

  • Inspects store facilities and equipment for safety, cleanliness, and proper working order, submitting reports or requests for repairs, maintenance and safety

  • Safeguards and accounts for all money received and disbursed, ensuring that all monies are safely and accurately deposited in bank or prepared for pick up by armored car service (depending on assigned store) on a daily basis

  • Orders merchandise accurately on a timely basis, ensuring that proper check-in procedures are followed, pricing is correct, and inventory is stocked as required

  • Ensures that all required store paperwork and reports are accurate and submitted on a timely basis

  • Reviews the store’s monthly profit/loss statement, vendor analysis and retail reports, and recommend action to improve the operation

  • Follows and enforces city, county, state, and federal laws affecting store operations

  • Serves as Safety Coordinator for the store

  • Must be able to stand and/or walk for entire shift

  • Ability to lift and/or carry up to 50 pounds from ground to waist level

  • Ability to bend at waist with some twisting during workday

  • Ability to work with arms bent all day

  • Ability to stoop, kneel, and/or crouch while working

  • Ability to push and pull with arms up to a force of 20 pounds (i.e. utilizing a hand truck)

  • Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands

  • Additional responsibilities as assigned

Qualifications: Education

  • High School Diploma or GED required

Qualifications: Experience

  • 3+ years of supervisory experience preferred; experience in a convenience store environment a plus

Qualifications: Competencies

  • Extensive knowledge of food safety principles including FIFO, cross-contamination, and temperatures for storing, holding, reheating and serving safe food

  • Local food handler permit required, as well as ServSafe certification, or ability to become ServSafe certified within 30 days

  • Strong communication skills

  • Comprehensive time management skills; must know how to work smarter, not harder

  • Basic problem solving and analytical skills

  • Proficient with basic computer skills

  • Demonstrated ability to stay calm and confident under pressure, while delivering exceptional customer service

  • Must be able to multitask, as well as prioritize and delegate activities as needed

Qualifications: Leadership Standards

  • Treats others better than they expect to be treated

  • Makes Maverik a great place to work by developing leaders and always working to unleash your team’s talents

  • Makes Maverik a great operator for our customers by fixing problems where they start and being able to adapt and improvise to accomplish any mission

  • Makes Maverik a great growth company by always being prepared for the unexpected and always challenging your team to do things better

About Maverik:

Maverik was founded by Reuel Call in Afton, Wyo., in 1928, and has grown to over 315 stores in 12 states to become the largest independent convenience store chain in the Intermountain West. Maverik currently employs 5,000 Adventure Guides and has aggressive growth plans, including expansion into markets west of the Mississippi. As Adventure’s First Stop, Maverik lives up to its purpose to build the coolest convenience-experience on the planet.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.