Veterans Benefits Administration Supervisory Veterans Service Representative (Veterans Service Center Manager) in Reno, Nevada

  • Duties



Vacancy Identification Number (VIN): 18-C395-VBA-24-MM-10235721

*Relocation expenses, with Buyer Value Option (BVO), are authorized for this vacancy announcement.*

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Work Schedule: Standard 5 day, 8 hour, full time (40 hours a week) schedule; Hours may vary to effectively carry out the mission. Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative (Veterans Service Center Manager) /022000 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Required

The Veterans Service Center Manager (VSCM) is responsible for the administration and management of the Veterans Service Center (VSC) providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies. The VSCM is responsible for directing and supervising the administration, control, and direction of VA's compensation and pension programs through a team of Service Center Supervisors. The VSCM provides leadership and direction to the VSC and coordinates its activities with other divisions within the regional office. The VSCM serves as liaison with civic and Veterans' organizations in the various Veterans benefit programs to coordinate efforts and enhance cooperation with VA. The VSCM ensures equal opportunities for all VSC employees and supports EEO goals and is responsible for budgetary controls and expenditures for the Veterans Service Center.

  • Participates in the formulation of policies, development of human resources, staff development, fiscal planning, and program evaluation of the Service Center.
  • Coordinates functions with other divisions and service organizations that have an impact on the processing of Veterans claims.
  • Responsible for direct supervision of VSC coaches and, through them, assigned personnel. Recommends selections, prepares performance ratings, reviews serious disciplinary actions, hears and resolves grievances.
  • Responsible for the quality of service to Veterans and beneficiaries as related to the rating activity, including determinations of quality level and taking positive supervisory steps to correct deficient quality.
  • Assumes responsibility for budgetary controls and expenditures of fund allocation for the Division.
  • Provides timely responses to Congressional, White House and other special inquiries concerning VA benefits.
Travel Required

Occasional travel - You may be expected to travel for this position. Travel will be to outbased location in Las Vegas and for training and conferences to effectively carry out the mission.

Supervisory status


Promotion Potential


  • #### Job family (Series)

0996 Veterans Claims Examining

  • Requirements


Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a supervisory/managerial probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 06/27/2018

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows/supports your time-in-grade eligibility must be submitted with your application materials.

Supervisory Probationary Period: This is a supervisory/managerial position. If appointed to this position you must serve a one-year probationary period, unless you have already completed one as a supervisor or manager.

Relocation Expenses Authorized: In consideration of the payment of expenses for travel and transportation, the selectee must sign an agreement to remain in federal service for a minimum of twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service agreement will result in repayment of these expenses.

You may qualify based on your experience as described below: * Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience must demonstrate a thorough knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veteran's benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.

Candidates must also have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities to successfully supervise subordinates (including managers and coaches) and to operate and manage a successful Veterans Service Center.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: This position is primarily sedentary with some walking, standing, bending, stooping and carrying of lightweight items (i.e. folder, claims files).


There is no educational substitution at this grade level.

Additional information

Selected applicants will be required to complete an online onboarding process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This is a NON-bargaining position.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


You will be rated on the following Competencies for this position:

  • Knowledge of Federal, state, and local laws, regulations, policies, guides, procedures and judicial determinations applicable to Veterans's benefits programs or similar programs;
  • Knowledge of human resources management systems administered on merit principles;
  • Ability to analyze, manage, and/or supervise (plan, organize, direct, control, review, etc.) the work activities of subordinates;
  • Ability to analyze (i.e., review and evaluate), comprehend and apply decisions derived from a variety of data or complex information; and
  • Ability to establish and maintain effective communication (oral and written) with persons both within and outside an organization, from many different backgrounds and with different levels of education and competence. SUPERVISORY/MANAGERIAL ABILITIES:Candidates must also demonstrate experience or training they possess, or have the potential to develop, the qualities of successful supervision as follows:

  • Assign and review work of subordinates, train and work effectively with individuals from a variety of backgrounds and with different levels/areas of training;

  • Accomplish the quality and quantity of work expected within set limits of cost and time;
  • Plan own work and carry out assignments effectively;
  • Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work;
  • Understand and further management goals as these affect day-to-day work operations; AND
  • Develop improvements in, or design new work methods and procedures. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

  • Required Documents


Required Documents

To apply for this position, you must provide a complete Application Package. The following documents are REQUIRED:

  • Resume detailing your specialized experience and competencies.
  • A copy of your most recent (2017) performance appraisal (with a documented rating) and associated performance standards. Note: Applicants unable to provide the most recent performance appraisal must provide written explanation for its absence.
  • A copy of your most recent SF-50. The SF-50 must indicate proof of status (for example, you were/are a career or career-conditional employee) and should identify your position title, series, grade, step, salary, tenure, time-in-grade eligibility, and type of service (Competitive or Excepted). Do not provide an Incentive Award SF 50 as it does NOT reflect the required information. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

All applicants are encouraged to apply online.To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/27/2018 to receive consideration. To preview the questionnaire click

  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account,, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

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Agency contact information
Mindy Marion

(303) 236-6184



Reno Regional Benefit Office 5460 Reno Corporate DR Reno, NV US

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Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 06/13/2018 to 06/27/2018

Salary: $103,106 to $134,038 per year

Pay scale & grade: GS 14

Work schedule: Full-Time

Appointment type: Permanent