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Western Alliance Bank Operations Utility Specialist II in Sparks, Nevada

The position of Operations Utility Specialist II is responsible for regularly supporting the Operations Officer and Operations Manager; ensures branch operational activities run smoothly and efficiently; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. The Operations Utility Specialist is required to be completely knowledgeable and skilled and perform duties in the areas of new accounts, teller, vault, safe deposit and branch operations, and is expected to provide leadership, training and support to less experienced tellers and other staff members.

May also be is responsible for limited supervisory duties in the absence of the Operations Officer/Manager.

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

  • Provides support to all assigned areas of branch operations where service or assistance is needed.

  • Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.

  • Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.

  • Promotes and cross-sells the Bank’s products and services by assisting customers in their selection to meet their needs.

  • Establishes proper identification of new customers and determines need and extent of reference investigation.

  • Makes decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.

  • May participate in assuring quality control in regards to audits and certifications.

  • Will process account activity, determine balances, and resolve problems within given authority.

  • Issues official checks, money orders, traveler’s checks and savings bond applications.

  • Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.

  • May accept Regulation I disputes acquiring appropriate documentation and signatures and forward to appropriate department for processing.

  • Performs lead duties including assigning and reviewing work for accuracy and completeness, assisting others in resolving problems, approving transactions within authority levels and training others in branch operations.

  • Assists other branch offices in resolving operational inquiries.

  • Receives and processes stop payment and hold orders.

  • Accepts loan, installment and collection payments.

  • Balances cash drawer daily and verifies cash being returned to the vault.

  • Balances teller differences as it relates to general ledger accounts; maintains accurate teller balancing records; balances branch cash totals.

  • Provides effective customer service and assists in resolving problems within given authority.

  • Records, files, microfilms, updates information, prepares wire transfers and sorts mail or reports as required.

  • Gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

  • Processes credit reports, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, ATM deposits, incoming and outgoing collections, incoming and outgoing wires, FICA payments, credit ratings, certifications, change orders and deposit slip corrections.

  • May assist in opening and closing the vault daily; prepares and processes incoming and outgoing shipments; and assists in balancing vault currency and coin.

  • May prepare and research levies, garnishments and other legal processes.

  • Cross-trains less experienced branch personnel.

Level II will also be required to:

  • Provide staff support at other branch locations.

  • Open and/or close the branch.

  • Operates within given signing authority limits on approvals on checks, deposits, cashier’s checks, wire transfers.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

  • High school diploma or general education degree (GED) and

  • Five (5) or more years of related experience and/or training; or the equivalent combination of education and experience.

Work related experience should consist of a financial institution cash handling and/or customer service background.

Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

  • Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.

  • Intermediate knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.

  • Intermediate skills in computer operation; mainframe computer (ITI) system; word processing, spreadsheet and account opening software programs (e.g., Microsoft Word and Excel, CFI DepositPro, etc.).

  • Ability to calculate interest and balance accounts; count currency, coin and negotiable instruments in a timely manner.

  • Effective oral, written and interpersonal communication skills.

  • Ability to deal with problems involving multiple facets and variables in non-standardized situations.

  • Effective organizational and time management skills.

  • Ability to work with minimal supervision while performing duties.

  • Basic operational supervisory skills to handle operational issues, approve work as needed and answer customer inquiries, in the absence of the Operations Officer or Operations Manager .

Req No.: 2019-4960

External Company Name: Western Alliance Bancorporation

External Company URL: www.westernalliancebancorp.com