GEODIS Transportation Coordinator in Sparks, Nevada
Primary Duties: -
Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email
Refers service or billing issues to designated departments for investigation
Processes and inputs customer orders and receipts within the TMS, Mercury Gate
Generates all related paperwork and necessary information required for customer orders.
Tracks/traces orders using TMS and Online Tracking Websites
Communicates any discrepancies found during track/trace to account owner
Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing
Maintains current and accurate procedure material which details the processing requirements for each account
Prepares reports concerning customer services activities
Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics
Works overtime as needed based on Customer requirements or departmental needs to support Customer peaks and/or end of month, quarter, or year activities.
Other duties as required and assigned
High school diploma or GED (General Education Diploma) equivalency; Associates degree preferred
Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
Experience in customer service position preferred
PC literate to include Microsoft Office products such as Word, Excel, Outlook & Office 365
Ability to communicate professionally with internal and external stakeholders
Ability to effectively present information and respond to questions from groups of
managers, customers, and co-workers
Ability to solve problems using analytical, practical, & critical thinking skills dealing with a variety of concrete variables
Ability to interpret a variety of instructions furnished in written, oral, diagram, or
Ability to prioritize and meet expected deadlines
While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.
OHL is an Equal Opportunity Employer.