Job Information
PennyMac Lead Specialist in Summerlin, Nevada
Overview
The position will report to the Retail Lending Business Operations team. The Sales Dispatch Agent will perform a key function within the sales team to ensure optimal routing of IB customer calls, conduct OB calls to borrowers, ensure data integrity within lead management system, and perform other tasks as required related to sales management.
Job Description
Perform OB telemarketing campaigns
Receive IB calls from marketing campaigns
Route calls and leads within the telephony and lead system appropriately
Ensure data integrity within lead management system
Manage exception processing of various reports
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Ideal Candidate will have the following:
Excellent interpersonal, written, and verbal communication skills
Ability to multi-task and work in a deadline driven environments
Strong organizational skills
Familiar with using Microsoft Office Suite (i.e., Excel, Word)
Demonstrated excellence in working effectively as an individual and as a part of team
Must be highly proficient in Excel and Word
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast-paced environment
Excellent critical thinking, problem solving, mathematical and sound judgment skills
Financial Services and, if possible, mortgage industry experience preferred
Strong business acumen and ability to interface with executive management
Years of Experience:
1
Education:
None
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Requisition ID 19-10230
Location US-NV-Summerlin
Position Type Regular
Category Sales
Education None
Years of Experience 1