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MGM Resorts International UX Delivery & Support Manager (Corporate) in US, Nevada


US, Nevada

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

The UX Delivery and Support Manager supports program efforts to engage the end-user on the Employee Enterprise Portal, increase the likelihood of self-service in HR applications and platforms, and shape digital adoption and change management through effective HR communications. This role combines content knowledge, design, technical skills, and research to develop specifications, dependencies, wireframes, and process flows to deliver an intuitive user experience that maximizes self-service.


  • Assist HR Operations leadership in developing program goals and strategies to support the self-service model of the Employee Enterprise Portal through innovative use of technology and continuous improvement of business processes

  • Promote evolution of the Portal and proactively bring ideas for content and functionality improvements through new promotions, video scripts, employee-centered content, contests, etc.

  • Serve as primary point of contact and Subject Matter Expert for HR Operations content for the Portal

  • Monitor analytics, content, and business processes to identify gaps in UX, and deliver solutions to fill identified gaps

  • Conduct primary usability testing and provide implementation suggestions for review of Portal enhancements

  • Collaborate with stakeholders to determine the UX necessary to support and promote the self-service model

  • Develop HR campaign content, including visual, written, and digital communications

  • Perform other job-related duties as requested.


  • Five or more years work experience in HR, consulting, operations, or project management, marketing

  • Bachelor’s degree in Finance, Business, Strategy, HR Administration, or equivalent education and experience

  • Proficiency in Microsoft office programs, desktop publishing and graphic design programs


  • Prior experience with Workday, Okta, and Neocase

  • Proficient in HTML, JavaScript, CSS

  • A track record of successful change management initiatives

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com