MGM Resorts International UX Delivery & Support Manager (Corporate) in US, Nevada
Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
The UX Delivery and Support Manager supports program efforts to engage the end-user on the Employee Enterprise Portal, increase the likelihood of self-service in HR applications and platforms, and shape digital adoption and change management through effective HR communications. This role combines content knowledge, design, technical skills, and research to develop specifications, dependencies, wireframes, and process flows to deliver an intuitive user experience that maximizes self-service.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assist HR Operations leadership in developing program goals and strategies to support the self-service model of the Employee Enterprise Portal through innovative use of technology and continuous improvement of business processes
Promote evolution of the Portal and proactively bring ideas for content and functionality improvements through new promotions, video scripts, employee-centered content, contests, etc.
Serve as primary point of contact and Subject Matter Expert for HR Operations content for the Portal
Monitor analytics, content, and business processes to identify gaps in UX, and deliver solutions to fill identified gaps
Conduct primary usability testing and provide implementation suggestions for review of Portal enhancements
Collaborate with stakeholders to determine the UX necessary to support and promote the self-service model
Develop HR campaign content, including visual, written, and digital communications
Perform other job-related duties as requested.
Five or more years work experience in HR, consulting, operations, or project management, marketing
Bachelor’s degree in Finance, Business, Strategy, HR Administration, or equivalent education and experience
Proficiency in Microsoft office programs, desktop publishing and graphic design programs
Prior experience with Workday, Okta, and Neocase
A track record of successful change management initiatives
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email email@example.com